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Cannot install Maya 2014

27 REPLIES 27
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Message 1 of 28
Mannu_GD
4681 Views, 27 Replies

Cannot install Maya 2014

Hey guyz plz help me out. i am not able to instal maya 2014 even after i clean the registry. Setup still shows maya already installed .. 😞

27 REPLIES 27
Message 2 of 28
TravisNave
in reply to: Mannu_GD

Welcome to the peer forums!

 

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problemsconsider using the Microsoft Installer Clean Up Utility, at your own peril. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 28
wbslnger2004
in reply to: TravisNave

I did what you said on here, but as soon as I tried to open it,

 

it said " Maya.exe - Application error

The application was unable to start correctly (0xc00007b). Click OK to close the application."

 

This is really frustrating.  I am going on day 3 of not having Maya 2014 opening.

 

My video card is up to date. As far as I know, I checked it and it says that it is up to date.  I believe my operating software is also up to date.

 

What else is going on?

 

This is really frustrating. 

 

 

Message 4 of 28
TravisNave
in reply to: wbslnger2004

Please list your video card.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 5 of 28
TravisNave
in reply to: TravisNave

Also, you can find a lot of 0x7b solutions here:

 

http://usa.autodesk.com/adsk/servlet/u/bsearch/results?siteID=123112&catID=18297903&qt=0xc000007b&bh...



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 6 of 28
jens.felix
in reply to: Mannu_GD

Hello Guys,

 

i tried also to install Maya 2014 student version, but when I load the installer client it says the same what Mannu_GD has as attachment file:
Maya is already installed...
In my configuration screen there is no Maya: see the pictures.
also when i look maya up on the installed C disk it isn't there.. also see the pictures.
i only have found is an installer of maya what doesn't work because it gives me a error of that maya is already installed.
Please help me out I need it for my internship.

Message 7 of 28
justfarm
in reply to: TravisNave

I had this same issue and have used the windows install cleaner and the fix it program does not detect Maya for install/uninstall fixes. Unfortunately this problem was unavoidable as my Metal Ray plug-in didn't install correctly the first time for some reason. However, after using the cleaner, I get an error 1402 message (see screenshot) whenever I try to re-install Maya. It only occurs when the installer gets to trying to install Maya itself, all of the plug-ins install normally.
Message 8 of 28
justfarm
in reply to: justfarm

Here's my log file that the installer says to check.
Message 9 of 28
justfarm
in reply to: justfarm

Never mind. My browser doesn't want to let me attach the files.
Message 10 of 28
jessica.t
in reply to: justfarm

You could copy and past the text into the post if you like!



Jessica Thrasher
Message 11 of 28
justfarm
in reply to: jessica.t

Alright. Fair warning: It's pretty long. 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/Autodesk_Maya_2014_wi_en-US_Setup.exe" /SN 900-20484795 /PK 657F1 /student /akamai /skipEULA /auth authparam /sid SESSION_ID 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:29:22 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AIA65D.tmp 2014/3/26:09:29:26 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:09:29:23 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:29:23 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:29:23 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AIA65D.tmp 2014/3/26:09:29:23 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:29:23 Searnadrix SEARNADRIX-PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x... 2014/3/26:09:29:26 Searnadrix SEARNADRIX-PC PageOpen LaunchDialog 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC Current Directory C:\Autodesk\Autodesk_Maya_2014_wi_en-US 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/Autodesk_Maya_2014_wi_en-US_Setup.exe" /SN 900-20484795 /PK 657F1 /student /akamai /skipEULA /auth authparam /sid SESSION_ID 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:30:56 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI197A.tmp 2014/3/26:09:31:02 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:09:30:58 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:30:58 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:30:58 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI197A.tmp 2014/3/26:09:30:58 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:30:59 Searnadrix SEARNADRIX-PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/SETUP_x... 2014/3/26:09:31:00 Searnadrix SEARNADRIX-PC PageOpen LaunchDialog 2014/3/26:09:31:06 Searnadrix SEARNADRIX-PC PageOpen LicenseDialog 2014/3/26:09:31:06 Searnadrix SEARNADRIX-PC PageOpen ProductInfoDialog 2014/3/26:09:31:06 Searnadrix SEARNADRIX-PC PageOpen ProductSelectionDialog2 2014/3/26:09:31:26 Searnadrix SEARNADRIX-PC PageOpen FullProgressDialog 2014/3/26:09:31:26 Searnadrix SEARNADRIX-PC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/DIRECTX... 2014/3/26:09:31:26 Searnadrix SEARNADRIX-PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk Maya 2014\3rdParty\DirectX\DXSETUP.exe" /silent 2014/3/26:09:31:26 Searnadrix SEARNADRIX-PC Install DirectX® Runtime Failed Failure is ignored, Result=-9 2014/3/26:09:31:27 Searnadrix SEARNADRIX-PC Download Skipped Maya http://trial2.autodesk.com/SWDLDNET3/2014/MAYA/WI/EDU/{D667ADAE-728C-49A4-9179-8793438E5881}/Maya_en... 2014/3/26:09:31:29 Searnadrix SEARNADRIX-PC Installing Autodesk® Maya® 2014: TRANSFORMS="C:\Users\SEARNA~1\AppData\Local\Temp\_AI197A.tmp\x64\Maya\Maya2014-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk Maya 2014" INSTALLDIR="C:\Justins Programs\Autodesk\Maya\Maya2014\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 2014/3/26:09:37:04 Searnadrix SEARNADRIX-PC Install Autodesk® Maya® 2014 Failed Installation aborted, Result=1603 2014/3/26:09:37:04 Searnadrix SEARNADRIX-PC PageOpen InstallCompleteDialog 2014/3/26:09:37:06 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC Current Directory C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC CommandLine 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:54:22 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI8C87.tmp 2014/3/26:09:54:31 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:09:54:27 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:54:27 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:54:27 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI8C87.tmp 2014/3/26:09:54:27 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:54:31 Searnadrix SEARNADRIX-PC PageOpen LaunchDialog 2014/3/26:09:54:35 Searnadrix SEARNADRIX-PC PageOpen LicenseDialog 2014/3/26:09:54:39 Searnadrix SEARNADRIX-PC PageOpen ProductInfoDialog 2014/3/26:09:55:25 Searnadrix SEARNADRIX-PC PageOpen ProductSelectionDialog2 2014/3/26:09:55:54 Searnadrix SEARNADRIX-PC PageOpen FullProgressDialog 2014/3/26:09:55:54 Searnadrix SEARNADRIX-PC Installing DirectX® Runtime: "C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm\3rdParty\DirectX\DXSETUP.exe" /silent 2014/3/26:09:57:06 Searnadrix SEARNADRIX-PC Install DirectX® Runtime Succeeded 2014/3/26:09:57:08 Searnadrix SEARNADRIX-PC Installing Autodesk® Maya® 2014: TRANSFORMS="C:\Users\SEARNA~1\AppData\Local\Temp\_AI8C87.tmp\x64\Maya\Maya2014-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm\" INSTALLDIR="C:\Justins Programs\Autodesk\Maya\Maya2014\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 2014/3/26:09:58:46 Searnadrix SEARNADRIX-PC Install Autodesk® Maya® 2014 Failed Installation aborted, Result=1603 2014/3/26:09:58:46 Searnadrix SEARNADRIX-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619 2014/3/26:09:58:46 Searnadrix SEARNADRIX-PC PageOpen InstallCompleteDialog 2014/3/26:09:59:05 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC Current Directory C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC CommandLine 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:59:19 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI14BA.tmp 2014/3/26:09:59:23 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:09:59:21 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:09:59:21 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:09:59:21 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI14BA.tmp 2014/3/26:09:59:21 Searnadrix SEARNADRIX-PC Launch 2014/3/26:09:59:23 Searnadrix SEARNADRIX-PC PageOpen LaunchDialog 2014/3/26:09:59:37 Searnadrix SEARNADRIX-PC PageOpen LicenseDialog 2014/3/26:09:59:39 Searnadrix SEARNADRIX-PC PageOpen ProductInfoDialog 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC Current Directory C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC Launch 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC CommandLine 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:10:00:59 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI9D2A.tmp 2014/3/26:10:01:12 Searnadrix SEARNADRIX-PC === Setup ended === 2014/3/26:10:01:04 Searnadrix SEARNADRIX-PC === Setup started on SEARNADRIX-PC by Searnadrix === 2014/3/26:10:01:04 Searnadrix SEARNADRIX-PC Path_Length: 151 2014/3/26:10:01:04 Searnadrix SEARNADRIX-PC Current Directory C:\Users\SEARNA~1\AppData\Local\Temp\_AI9D2A.tmp 2014/3/26:10:01:04 Searnadrix SEARNADRIX-PC Launch 2014/3/26:10:01:08 Searnadrix SEARNADRIX-PC PageOpen LaunchDialog 2014/3/26:10:01:14 Searnadrix SEARNADRIX-PC PageOpen LicenseDialog 2014/3/26:10:01:16 Searnadrix SEARNADRIX-PC PageOpen ProductInfoDialog 2014/3/26:10:01:24 Searnadrix SEARNADRIX-PC PageOpen ProductSelectionDialog2 2014/3/26:10:01:45 Searnadrix SEARNADRIX-PC PageOpen FullProgressDialog 2014/3/26:10:01:45 Searnadrix SEARNADRIX-PC Installing DirectX® Runtime: "C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm\3rdParty\DirectX\DXSETUP.exe" /silent 2014/3/26:10:03:02 Searnadrix SEARNADRIX-PC Install DirectX® Runtime Succeeded 2014/3/26:10:03:04 Searnadrix SEARNADRIX-PC Installing Autodesk® Maya® 2014: TRANSFORMS="C:\Users\SEARNA~1\AppData\Local\Temp\_AI9D2A.tmp\x64\Maya\Maya2014-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Justins Programs\Autodesk\Autodesk_Maya_2014_dlm\" INSTALLDIR="C:\Justins Programs\Autodesk\Maya\Maya2014\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 2014/3/26:10:04:10 Searnadrix SEARNADRIX-PC Install Autodesk® Maya® 2014 Failed Installation aborted, Result=1603 2014/3/26:10:04:10 Searnadrix SEARNADRIX-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619 2014/3/26:10:04:10 Searnadrix SEARNADRIX-PC PageOpen InstallCompleteDialog 2014/3/26:10:35:35 Searnadrix SEARNADRIX-PC === Setup ended ===
Message 12 of 28
jessica.t
in reply to: justfarm

Thank you! Could you try the troubleshooting steps in this thread and let me know if it helps? Thanks!



Jessica Thrasher
Message 13 of 28
justfarm
in reply to: jessica.t

Unfortunately this didn't change anything. This is the message that pops up during the install process: Error 1402.Could not open key: UNKOWN\Components\7B8742E5DBDBF78A1FD566AAFEBE8BD2D\D5 CB8AF74EC73F24E8EA23FDB5BA357A. Verify that you have sufficient access to that key, or contact your support personnel. Sorry for taking so long to reply, I've been swamped in classwork.
Message 14 of 28
justfarm
in reply to: justfarm

I don't know why this message system doesn't keep my formatting when I type something.
Message 15 of 28
TravisNave
in reply to: justfarm

Read my follow up on how to fix 1402 on the same link as my msi cleanup.
It's an expected result.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 16 of 28
justfarm
in reply to: TravisNave

I don't see anything about a 1402 on that link. I see 1601 and 1603 though.
Message 17 of 28
justfarm
in reply to: justfarm

Never mind, I used the wrong link.
Message 18 of 28
justfarm
in reply to: justfarm

When I clicked the link in the second post, it lead me here: http://knowledge.autodesk.com/support/autocad.
Message 19 of 28
TravisNave
in reply to: justfarm

Look in my signature fir the mai cleanup. Click it. Scroll down to that
1402.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Message 20 of 28
justfarm
in reply to: TravisNave

These are all I see in your signature, and I clicked the MSI Cleanup utility: FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files | Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus

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