I tried pulling up your account using your complete name but none of which has the same email address used for the Forums site. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the information below so I can double check on my end.
- Name used when you registered for the EDU Community Site
- Email Address used when you registered for the EDU Community Site
- User ID
Having the same problem, the confirmation link is broken and no activation is happening, if possible help me with this=)
Thank in advance
We are currently investigating an issue that is preventing us from manually activating student accounts.
We apologize for the inconvenience and will keep you posted via this post.
Thank you for your patience and understanding.
Hi par.axelsson and danielle.dekker.
The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.
You should now be able to access the Education Community and all of its benefits.
Your Education Community account is activated and you should now have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.
I am having the same problem of not receiving the activation email. I have disabled SPAM filtering, added firstname.lastname@example.org to a whitelist, and I am checking all possible SPAM mailboxes. But, no sign of the activation email. Can you please help solve this?
Your EDU account seems ok in our system. It has been successfully activated and you should be able to log into the site with out any issues.
If you still have issues, reply back with the error message and a screenshot. Please authorize us as well to reset the password so we can log in and troubleshoot further if needed.
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