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    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: Cannot activate to student forums

    11-22-2012 12:23 AM in reply to: japratt

    Hi japratt,

     

    I tried pulling up your account using your complete name but none of which has the same email address used for the Forums site. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the information below so I can double check on my end.

     

             - Name used when you registered for the EDU Community Site

             - Email Address used when you registered for the EDU Community Site

             - User ID



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 1
    Registered: ‎11-22-2012

    Re: Cannot activate to student forums

    11-22-2012 02:56 AM in reply to: lubo.michalko

    Having the same problem, the confirmation link is broken and no activation is happening, if possible help me with this=)

    Thank in advance

    Pelle

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    New Member
    Posts: 1
    Registered: ‎11-22-2012

    Re: Cannot activate to student forums

    11-22-2012 03:40 AM in reply to: ldblackman

    Hi, 

     

    I have the same problem. I have an activation email with link, but a blank page. 

     

    Can you activate my account?

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    Community Manager
    camilo.lemos
    Posts: 459
    Registered: ‎09-28-2011

    Re: Cannot activate to student forums

    11-22-2012 04:24 AM in reply to: danielle.dekker

    Hi everyone,

     

    We are currently investigating an issue that is preventing us from manually activating student accounts.


    We apologize for the inconvenience and will keep you posted via this post.

    Thank you for your patience and understanding.



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    Community Manager
    camilo.lemos
    Posts: 459
    Registered: ‎09-28-2011

    Re: Cannot activate to student forums

    11-22-2012 10:12 AM in reply to: camilo.lemos

    Hi par.axelsson and danielle.dekker.

     

    The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.

     

    You should now be able to access the Education Community and all of its benefits.



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    New Member
    burky98
    Posts: 1
    Registered: ‎07-10-2011

    Re: Cannot activate to student forums

    11-26-2012 11:35 AM in reply to: ldblackman

    I am not receiving the emails so I can activate my student account.  Can you help?

     

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    Community Manager
    philip.s
    Posts: 1,430
    Registered: ‎09-27-2011

    Re: Cannot activate to student forums

    11-26-2012 11:57 AM in reply to: burky98

    Hello Edwin,

     

    Your Education Community account is activated and you should now have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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