Installation & Licensing

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New Member
ldblackman
Posts: 2
Registered: ‎08-26-2012
Message 1 of 29 (371 Views)

Cannot activate to student forums

371 Views, 28 Replies
08-26-2012 12:30 PM

I signed up under the student forums.  I filled out the information (although there is an error I'd like to fix which I'm unable to fix because I can't get into the forum) and was told that I needed to activate my registration and that an e-mail was forthcoming.  The e-mail never came.  I thought maybe the registration didn't go through but apparently there is an account.  But I can't get into the student community.  I keep getting a page telling me to request the activation be resent but the e-mail never arrives and I can't get into the community forums.  I have an account which posts elsewhere but doesn't post where I signed up in the first place and am constantly redirected to request an e-mail for activation which never arrives.

 

What am I doing wrong?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 2 of 29 (366 Views)

Re: Cannot activate to student forums

08-26-2012 04:55 PM in reply to: ldblackman

Hi ldblackman:

 

We have sent you another activation email. Please make sure to check your SPAM folder in case you don't see any email in your Inbox folder.  

 

Have a nice day!

 

Best Regards,



Arlin Bibat
New Member
ldblackman
Posts: 2
Registered: ‎08-26-2012
Message 3 of 29 (355 Views)

Re: Cannot activate to student forums

08-27-2012 07:07 AM in reply to: ldblackman

I appreciate the help.  And I did get an e-mail from you discussing the new activation e-mail.  Unfortunately, I've not actually received the activation e-mail.  I checked both the suspected and known spam folders and there's nothing there.  I find this odd since apparently my e-mail address must be correct as I can get e-mail sent to me.  Perhaps I should try another e-mail address?

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 4 of 29 (350 Views)

Re: Cannot activate to student forums

08-27-2012 07:47 AM in reply to: ldblackman

Hi ldblackman,

 

we have manually activated your account. Can you please let us know if you are able to login normally to the Education Community website?

 

Thanks!



Camilo Lemos
New Member
gracecasey-maughan
Posts: 1
Registered: ‎09-04-2012
Message 5 of 29 (332 Views)

Re: Cannot activate to student forums

09-04-2012 01:50 AM in reply to: camilo.lemos

I am also having this problem, i have tried re-sending a verification/activation email to my email address but have not obtained a single email regarding the activation of my account on Autodesk.

 

 

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 6 of 29 (327 Views)

Re: Cannot activate to student forums

09-04-2012 02:39 AM in reply to: gracecasey-maughan

Hi Grace.

 

I have checked your account and, while you do have an active account with Autodesk, you don't seem to have one with the Education Community.

 

I'm sending you your account details via private message here on the forums. Let me know if everything works fine with the details you have received by private message.

 

Thank you!



Camilo Lemos
New Member
s166983
Posts: 1
Registered: ‎10-12-2012
Message 7 of 29 (283 Views)

Re: Cannot activate to student forums

10-12-2012 07:56 AM in reply to: ldblackman

I also have this problem, can you help me?

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 8 of 29 (272 Views)

Re: Cannot activate to student forums

10-12-2012 03:03 PM in reply to: s166983

Hi Andrea,

 

Your Education Community account hadn't been activated which would explain the lack of access. With that being said, I've just activated it / please let us know if you encounter any further issues.



Philip Schmelzer
New Member
tabuyo2
Posts: 1
Registered: ‎11-11-2012
Message 9 of 29 (215 Views)

Cannot activate to student forums

11-11-2012 07:10 PM in reply to: ldblackman

Hey I have the same problem I Cant activate my account because I havent recive eny e-mail please activate the account manually 

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 10 of 29 (212 Views)

Re: Cannot activate to student forums

11-11-2012 07:42 PM in reply to: tabuyo2

Hi tabuyo2,

 

I have activated your Education Community account. Feel free to contact us if you encounter other issues.



Joane Bonghanoy

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