Installation & Licensing

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Contributor
norwegiansoul7
Posts: 17
Registered: ‎12-20-2012
Message 1 of 7 (1,667 Views)

Cannot Install AutoCAD 2013, 2012, or 2011!

1667 Views, 6 Replies
12-28-2012 06:18 PM

I'm having an incredibly difficult time attempting to install any of the recent versions of AutoCAD on my 3 month old Lenovo Ideapad, which exceeds all of the system requirements. I am using the free download license from the Autodesk Education Community. I'm really at a loss as to what to do, because I have attempted several solutions suggested here in the Autodesk forums, with no results. I have had no trouble with any programs other than AutoCAD.

 

Here are the errors I got installing 2013. 2012 was very similar:

 

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.

 

However, installation continued until another error message appeared:

 

Internal Error 2738.

 

The installation continued to progress, until finally another error message appeared:

Can’t find script engine “VBScript” for script C:\ProgramData\Microsoft\Windows\OFFICEICON.vbs.

 

And a screen popped up stating that the installation had failed for all products included in the 2013 AutoCAD download.

 

This was my install log attempting to install AutoCAD 2013:

 

2012/12/20:15:09:14    Admin    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:09:14    Admin    MICHAEL_IDEAPAD    Launch
2012/12/20:15:09:19    Admin    MICHAEL_IDEAPAD    === Setup ended ===

2012/12/20:15:09:15    Admin    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:09:15    Admin    MICHAEL_IDEAPAD    Launch
2012/12/20:15:09:19    Admin    MICHAEL_IDEAPAD    PageOpen    LaunchDialog        
2012/12/20:15:09:23    Admin    MICHAEL_IDEAPAD    PageOpen    LicenseDialog        
2012/12/20:15:09:34    Admin    MICHAEL_IDEAPAD    PageOpen    ProductInfoDialog        
2012/12/20:15:09:58    Admin    MICHAEL_IDEAPAD    === Setup ended ===

2012/12/20:15:12:21    Admin    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:12:21    Admin    MICHAEL_IDEAPAD    Launch
2012/12/20:15:12:24    Admin    MICHAEL_IDEAPAD    === Setup ended ===

2012/12/20:15:12:22    Admin    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:12:22    Admin    MICHAEL_IDEAPAD    Launch
2012/12/20:15:12:24    Admin    MICHAEL_IDEAPAD    PageOpen    LaunchDialog        
2012/12/20:15:12:27    Admin    MICHAEL_IDEAPAD    PageOpen    LicenseDialog        
2012/12/20:15:12:32    Admin    MICHAEL_IDEAPAD    PageOpen    ProductInfoDialog        
2012/12/20:15:12:59    Admin    MICHAEL_IDEAPAD    PageOpen    ProductSelectionDialog2        
2012/12/20:15:13:08    Admin    MICHAEL_IDEAPAD    PageOpen    FullProgressDialog        
2012/12/20:15:13:08    Admin    MICHAEL_IDEAPAD    Installing Autodesk® Design Review 2013:  TRANSFORMS="C:\Users\Admin\AppData\Local\Temp\_AIE

DD7.tmp\x86\en-us\Components\adr2013\SetupDesignReview2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" INSTALLDIR="C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/20:15:13:31    Admin    MICHAEL_IDEAPAD    Install    Autodesk® Design Review 2013    Succeeded    
2012/12/20:15:13:31    Admin    MICHAEL_IDEAPAD    Installing DirectX Runtime: C:\Autodesk\AutoCAD_2013_English_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
2012/12/20:15:14:16    Admin    MICHAEL_IDEAPAD    Install    DirectX Runtime    Succeeded    
2012/12/20:15:14:16    Admin    MICHAEL_IDEAPAD    Installing FaroSDK:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/20:15:14:16    Admin    MICHAEL_IDEAPAD    Install    FaroSDK    Succeeded    
2012/12/20:15:14:16    Admin    MICHAEL_IDEAPAD    Installing Autodesk Material Library 2013:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/20:15:14:29    Admin    MICHAEL_IDEAPAD    Install    Autodesk Material Library 2013    Succeeded    
2012/12/20:15:14:29    Admin    MICHAEL_IDEAPAD    Installing Autodesk Material Library 2013 - Low Resolution:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/20:15:14:51    Admin    MICHAEL_IDEAPAD    Install    Autodesk Material Library 2013 - Low Resolution    Succeeded    
2012/12/20:15:14:51    Admin    MICHAEL_IDEAPAD    Installing Autodesk Content Service:  INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\AutoCAD_2013_English_Win_64bit\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/20:15:17:33    Admin    MICHAEL_IDEAPAD    Install    Autodesk Content Service    Failed    Failure is ignored, Result=1603
2012/12/20:15:17:34    Admin    MICHAEL_IDEAPAD    Installing AutoCAD® 2013:  TRANSFORMS="C:\Autodesk\AutoCAD_2013_English_Win_64bit\x64\en-us\acad\acad.mst;C:\Users\Admin\AppData\Local\Temp\_AIEDD7.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/20:15:21:02    Admin    MICHAEL_IDEAPAD    Install    AutoCAD® 2013    Failed    Installation aborted, Result=1603
2012/12/20:15:21:12    Admin    MICHAEL_IDEAPAD    Rollback    Autodesk Material Library 2013 - Low Resolution    Succeeded    
2012/12/20:15:21:26    Admin    MICHAEL_IDEAPAD    Rollback    Autodesk Material Library 2013    Succeeded    
2012/12/20:15:21:27    Admin    MICHAEL_IDEAPAD    Rollback    FaroSDK    Succeeded    
2012/12/20:15:21:27    Admin    MICHAEL_IDEAPAD    Rollback    DirectX Runtime    Failed    Failure is ignored, Result=1619
2012/12/20:15:21:32    Admin    MICHAEL_IDEAPAD    Rollback    Autodesk® Design Review 2013    Succeeded   

 

Here is the one for 2012:

 

2012/12/27:16:26:47    Michael    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Michael ===
2012/12/27:16:26:47    Michael    MICHAEL_IDEAPAD    Launch
2012/12/27:16:27:01    Michael    MICHAEL_IDEAPAD    === Setup ended ===

2012/12/27:16:26:49    Michael    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Michael ===
2012/12/27:16:26:49    Michael    MICHAEL_IDEAPAD    Launch
2012/12/27:16:26:58    Michael    MICHAEL_IDEAPAD    PageOpen    LaunchDialog        
2012/12/27:16:27:16    Michael    MICHAEL_IDEAPAD    PageOpen    LicenseDialog        
2012/12/27:16:27:28    Michael    MICHAEL_IDEAPAD    PageOpen    ProductInfoDialog        
2012/12/27:16:28:39    Michael    MICHAEL_IDEAPAD    PageOpen    ProductSelectionDialog2        
2012/12/27:16:29:59    Michael    MICHAEL_IDEAPAD    PageOpen    FullProgressDialog        
2012/12/27:16:30:00    Michael    MICHAEL_IDEAPAD    Installing DirectX Runtime: C:\Autodesk\AutoCAD_2012_English_Win_64bit\3rdPart

y\DirectX\DXSETUP.exe /silent
2012/12/27:16:30:19    Michael    MICHAEL_IDEAPAD    Install    DirectX Runtime    Succeeded    
2012/12/27:16:30:19    Michael    MICHAEL_IDEAPAD    Installing Autodesk Material Library 2012:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/27:16:30:45    Michael    MICHAEL_IDEAPAD    Install    Autodesk Material Library 2012    Succeeded    
2012/12/27:16:30:45    Michael    MICHAEL_IDEAPAD    Installing Autodesk Material Library 2012 - Low Resolution:   ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/27:16:31:21    Michael    MICHAEL_IDEAPAD    Install    Autodesk Material Library 2012 - Low Resolution    Succeeded    
2012/12/27:16:31:22    Michael    MICHAEL_IDEAPAD    Installing AutoCAD® 2012:  TRANSFORMS="C:\Autodesk\AutoCAD_2012_English_Win_64bit\x64\en-us\acad\acad.mst;C:\Users\Michael\AppData\Local\Temp\_AID273.tmp\x64\acad\acad-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2012 - English\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/12/27:16:34:28    Michael    MICHAEL_IDEAPAD    Install    AutoCAD® 2012    Failed    Installation aborted, Result=1603
2012/12/27:16:34:40    Michael    MICHAEL_IDEAPAD    Rollback    Autodesk Material Library 2012 - Low Resolution    Succeeded    
2012/12/27:16:34:53    Michael    MICHAEL_IDEAPAD    Rollback    Autodesk Material Library 2012    Succeeded    
2012/12/27:16:34:53    Michael    MICHAEL_IDEAPAD    Rollback    DirectX Runtime    Failed    Failure is ignored, Result=1619

 

AutoCAD 2011 successfully installed on my latest atempt, but refuses to run (it closes down, just after it begins to load).

 

Any help would be greatly appreciated.

 

Thank you.

Contributor
norwegiansoul7
Posts: 17
Registered: ‎12-20-2012
Message 2 of 7 (1,549 Views)

Re: Cannot Install AutoCAD 2013, 2012, or 2011!

01-07-2013 06:39 PM in reply to: norwegiansoul7

I would realy appreciate any help. I still have not been able to install any version of AutoCAD successfully!

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 3 of 7 (1,526 Views)

Re: Cannot Install AutoCAD 2013, 2012, or 2011!

01-08-2013 01:42 AM in reply to: norwegiansoul7

Hi Michael,

 

Sorry to hear you're having problems with your installation. This thread may be helpful, can you check it our and let me know if it solves the issue for you?

 

Thanks,



Camilo Lemos
Contributor
norwegiansoul7
Posts: 17
Registered: ‎12-20-2012
Message 4 of 7 (1,504 Views)

Re: Cannot Install AutoCAD 2013, 2012, or 2011!

01-08-2013 08:35 AM in reply to: camilo.lemos

Thank you for responding, but that link doesn't work! (rather than going to the thread, it goes to a page that states:

 An invalid set of parameters has been specified in the url.)
Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 5 of 7 (1,435 Views)

Re: Cannot Install AutoCAD 2013, 2012, or 2011!

01-10-2013 12:07 AM in reply to: norwegiansoul7

Hi Michael, 

 

Sorry for the late response. The correct link is this.

 

Let me know how it goes, please:.



Camilo Lemos
Contributor
norwegiansoul7
Posts: 17
Registered: ‎12-20-2012
Message 6 of 7 (1,376 Views)

Re: Cannot Install AutoCAD 2013, 2012, or 2011!

01-15-2013 04:59 PM in reply to: camilo.lemos

Thanks. I haven't had time to try the solution yet. The more pressing matter for now is getting 3ds Max to run. Both the 2012 and 2013 versions successfully install, but crash on startup.

Contributor
norwegiansoul7
Posts: 17
Registered: ‎12-20-2012
Message 7 of 7 (1,329 Views)

Re: Cannot Install AutoCAD 2013, 2012, or 2011!

01-20-2013 03:28 PM in reply to: camilo.lemos

I attempted to install AutoCad 2013 again with a new download and the install now option on the AutoDesk Education Community's website. I received a slighly different installation log, but with the same error codes: 1603 and 1619.

 

It is not clear to me which programs I may have to uninstall. Is it Autodesk Content Service and Direct X?

 

Here is my install log:

 

2013/1/19:15:40:28    Michael    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Michael ===
2013/1/19:15:40:28    Michael    MICHAEL_IDEAPAD    Launch
2013/1/19:15:40:28    Michael    MICHAEL_IDEAPAD    CommandLine    /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-33928907 /PK 001E1 /student /skipEULA /akamai /auth  /sid        
2013/1/19:15:41:25    Michael    MICHAEL_IDEAPAD    === Setup ended ===

2013/1/19:15:40:29    Michael    MICHAEL_IDEAPAD    === Setup started on MICHAEL_IDEAPAD by Michael ===
2013/1/19:15:40:29    Michael    MICHAEL_IDEAPAD    Launch
2013/1/19:15:40:30    Michael    MICHAEL_IDEAPAD    Download    Play    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/1/19:15:41:25    Michael    MICHAEL_IDEAPAD    Download    Complete    SETUP_CONFIG    http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/1/19:15:41:25    Michael    MICHAEL_IDEAPAD    PageOpen    LaunchDialog        
2013/1/19:15:58:10    Michael    MICHAEL_IDEAPAD    PageOpen    LicenseDialog        
2013/1/19:15:58:10    Michael    MICHAEL_IDEAPAD    PageOpen    ProductInfoDialog        
2013/1/19:15:58:10    Michael    MICHAEL_IDEAPAD    PageOpen    ProductSelectionDialog2        
2013/1/19:15:58:22    Michael    MICHAEL_IDEAPAD    PageOpen    FullProgressDialog        
2013/1/19:15:58:22    Michael    MICHAEL_IDEAPAD    Download    Play    DIRECTX    http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/1/19:15:58:29    Michael    MICHAEL_IDEAPAD    Download    Complete    DIRECTX    http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/1/19:15:58:29    Michael    MICHAEL_IDEAPAD    Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/1/19:15:59:03    Michael    MICHAEL_IDEAPAD    Install    DirectX Runtime    Succeeded    
2013/1/19:15:59:03    Michael    MICHAEL_IDEAPAD    Installing Autodesk Content Service:  INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/19:15:59:10    Michael    MICHAEL_IDEAPAD    Install    Autodesk Content Service    Failed    Failure is ignored, Result=1603
2013/1/19:15:59:10    Michael    MICHAEL_IDEAPAD    Download    Play    ACAD    http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/1/19:16:02:59    Michael    MICHAEL_IDEAPAD    Download    Complete    ACAD    http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/1/19:16:03:00    Michael    MICHAEL_IDEAPAD    Installing AutoCAD® 2013:  TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\Michael\AppData\Local\Temp\_AI3A44.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/19:16:05:57    Michael    MICHAEL_IDEAPAD    Install    AutoCAD® 2013    Failed    Installation aborted, Result=1603
2013/1/19:16:05:57    Michael    MICHAEL_IDEAPAD    Rollback    DirectX Runtime    Failed    Failure is ignored, Result=1619

 

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