Installation & Licensing

Posts: 5
Registered: ‎04-05-2013
Message 1 of 6 (274 Views)

Cannot Download/Install Products

274 Views, 5 Replies
04-07-2013 01:12 PM

Trying to download/install educational version of Maya (or possibly 3DS Max) for my courses in 3D modeling and animation.  When logged out, these products (as well as others) are listed - when signed in, several products (including Maya/3DS) vanish from the list.


Of note is the fact that I used my college email address (, yet the system seems to think I'm attending a college in Birmingham, UK.  WTF is up with this?!?

*Expert Elite*
Posts: 26,186
Registered: ‎04-20-2006
Message 2 of 6 (256 Views)

Re: Cannot Download/Install Products

04-07-2013 02:54 PM in reply to: TwylaFox

Try with Chrome rather than IE.

Please report back.

Please mark this response as "Accept as Solution" if it answers your question.
Autodesk Inventor 2014 Certified Professional
Autodesk AutoCAD 2013 Certified Professional
Certified SolidWorks Professional
Inventor Professional 2015 64-bit
Posts: 5
Registered: ‎04-05-2013
Message 3 of 6 (246 Views)

Re: Cannot Download/Install Products

04-07-2013 05:00 PM in reply to: JDMather

Don't use IE.  Have tried it with both Chrome and Firefox - does exactly the same in both.

Customer Service
Posts: 666
Registered: ‎06-06-2011
Message 4 of 6 (234 Views)

Re: Cannot Download/Install Products

04-07-2013 05:43 PM in reply to: TwylaFox

Hi Twyla, 


Based on your post, I am making an assumption that you have not yet completely downloaded any Product from the site. By this, I am also guessing that you didn't receive any Serial Number information yet, correct?


I did check on your account, and I was able to locate a complete list of all available Products for download on the Education Community site. Please log in again and let us know if you are seeing differently or provide more details if I seem to have misunderstood your issue. 


I am sending you a Private Message (small envelope beside your profile name) with the University Name, email address and User ID on file so you can check if that is correct.



Joane Bonghanoy
Posts: 5
Registered: ‎04-05-2013
Message 5 of 6 (230 Views)

Re: Cannot Download/Install Products

04-07-2013 05:48 PM in reply to: joane.bonghanoy

They're still not showing up in the list, and I have no idea where it came up with that "Majenta Academy" BS - particularly when even the most basic of lookups will show the address belongs to Salt Lake Community College in Utah.


(Mistakenly thought it was in the list until I realized it had logged me out of that side of things.)

Posts: 5
Registered: ‎04-05-2013
Message 6 of 6 (212 Views)

Re: Cannot Download/Install Products

04-07-2013 06:49 PM in reply to: TwylaFox

Just for the record:


    Autodesk 3ds Max
    Autodesk 3ds Max Design
    Autodesk Maya
    Autodesk MotionBuilder
    Autodesk Mudbox
    Autodesk Smoke
    Autodesk Softimage
    Autodesk Vault Basic Server


These are the titles which vanish from the download list when I log in.  As best I can figure, it is because these titles are only being offered to US students (of which I am one) and the stupid "Majenta Academy" crap is preventing me from being able to access Maya.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us