Installation & Licensing

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meghenquinn
Posts: 1
Registered: ‎01-30-2013
Message 1 of 2 (99 Views)

Cannot Download AutoCAD Revt LT Suite 2013

99 Views, 1 Replies
01-30-2013 03:01 PM

I'm having a similar problem as a couple others that it appears needs to be fixed on an individual basis. I'm trying to download the above mentioned software. When I click on  "Get Your Upgrade," I'm taken to a page that won't load and in the url bar the address reads:

 

https://sso.autodesk.com/idp/startSSO.ping?PartnerSpId=https://saml.salesforce.com&TargetResource=%2...

 

And, the page won't load. I've tried on Safari, Firefox, and Explorer without luck. Using Explorer, the url flickered between an Autodesk address and salesforce.com.

 

Thank you.

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 2 of 2 (90 Views)

Re: Cannot Download AutoCAD Revt LT Suite 2013

01-30-2013 04:45 PM in reply to: meghenquinn

Hello Meghen,

 

Confirming that this SFDC blank screen / looping issue is something that needs to be addressed and fixed with the individuals profile on our backend. Typically the fastest means of doing so would be to contact our Subscription Center Support team.

With that being said, and as you were already here, I've made a correction to your account which should clear it up. Please allow at least 15-30 minutes for the changes to become visible on your end, and please let me know if it doesn't appear to be resolved and I'll troubleshoot accordingly.



Philip Schmelzer

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