autodesk sent us 2 license files for the same license server, one was named with our 2009 serial #, one was named with our 2011 serial #. can i run them as 2 services, or do i need to 'merge' them in 1 file? i ask forr 2 reasons:
1. i'm not sure why they sent us a new 2009 file if we could have just appended the 2011 data to our old one - unless they misunderstood what i was asking for (i asked for either 1 file containing both licenses, or the data i needed to append to our existing 2009 license file, to add 2011 to it.
2. the 2011 file does not say 'INCREMENT' and the very begining. i'm not exactly sure what format it's supposed to have. it has the format...
SERVER server info
VENDOR info port-2080
PACKAGE about 7
lines of data
INCREMENT about 7
lines of data
here is more info on how to combine network licenses: http://forums.autodesk.com/t5/Installation-Licensi
Combining the license will not work and is also not necessary because your license is under Subscription. Your 2011 license that contains the PACKAGE is backwards compatible to the 2009 version. That means you only need to configure your service with your 2011 license for your 2009 license to continue to work. Adding the 2009 license file to the 2011 license will be ignored because the later version will supersede the earlier one.
well with the 2009 license, there's a little section for each additional software - revit, architecture, etc. - but with the 2011 file they sent - there is not. does 2011 simplify the license file - or do you still need a section for each program in the software suite?
In that case, what appears to be happening is that Autodesk created the Subscription license based on your 2009 product. Then they created a simplified 2011 license that does not contain the PACKAGE feature. If that is the case, then you can append your 2011 license file with the 2009 one and run them together. Although, I do not understand why this situation needs to exist unless you are continuing to run older Autodesk products from 2007 and prior...
i did send them our current live license file as an attachment when i requested the new one. and our live file does contain 2007 license information, although it doesn't really need to anymore... they preserved that information, i guess, in case some users still were running 2007.
Well, the way that Subscription works is that your license file is good for the current release and 3 version back. So your 2009 license file would technically be good for 2008, 2007 and 2006. Had Autodesk simply given you back a new 2011 Subscription file, it could be used in place of your old one and be good for 2011, 2010, 2009 and 2008.
So what you have right now should work for your current needs. It's just an odd situation.
It is not really an odd. In many situations you still need to run older release of the software. Autodesk created 2 licenses files because the 2011 license file won't cover 2007 or older release. I don't think you can combine/merge these two license files though. We were in same situation and had to setup another License Server for the 2009 license file just in case we need to run 2007 products. It has worked fine so far.