Can't install trial. Please help

[ariccitst]

I am trying to download a Revit trial. But every time i try and open the .exe file i downloaded from autodesk it the attached picture comes up. I leave the site open and i even shut of my firewall to see if this would help and still the same issue. Any suggestions???

[jessica.t]

Greetings and welcome to the Autodesk Community!

Sorry for the download troubles, but I don't see an attached image of the error you are seeing. In the meantime, please take the following steps to get the best download performance:

• In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
• In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
• Turn off your personal firewall or VPN, if you use one.
• Disable UAC
• Close and reopen your preferred browser.

If you take these steps and the issue persists, please send another post with the attachment of the error. Thank you!

[ariccitst]

Hey thanks for getting back to me, I tried what you said and still the same error came up

[ariccitst]

For some reason it wont allow me to attach attachments. so what come up is Communication Failure download and indtallation has been interrupted by a lost connection between the autodesk website and this computer. The most likely causes are: -The installation package was moved from the install location, which is not supported -The autodesk download website was closed or manually refreshed before the installer launched -A firewall has blocked the network ports Please address these issues if possible, return to the website, and then click again on Install now, or use anoter download method: Download now or Browser download. So i tried all the above and what you suggested. I then went onto the autodesk website to see if there was a download now or browser download option and i couldn't see it on the page http://www.autodesk.com/suites/building-design-suite/free-trial anywhere Thanks again for your help

[jessica.t]

Would you mind trying to download your software from our Virtual Agent? Sometimes downloading from a new location often resolves the problem. Let me know how it goes, thanks!