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Active Contributor
5kings
Posts: 37
Registered: ‎09-27-2012
Message 1 of 8 (3,376 Views)
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Can't install Autodesk Revit 2013 x64 Update1

3376 Views, 7 Replies
10-02-2012 07:05 AM

I've got a problem during the install of Autodesk Revit 2013 x64 Update1 . It causes an installation error. Error Code :1624

What can i do ? On aother machine de Service Pack installed just fine.

 

Regards, Jordi

Employee
tony.michniewicz
Posts: 124
Registered: ‎11-29-2001
Message 2 of 8 (3,339 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

10-03-2012 11:10 AM in reply to: 5kings

Hello Jordi

 

I've seen other cases where this error occurs when the update fails to find the original install files.  If you installed from a DVD, you may want to pop it into the DVD player and then try running the update again.  If that doesn't resolve the problem, please post the install log file associated with the update (it should be located in the Windows temp directory) and I can see if it holds any clues.

 

Tony Michniewicz

Autodesk Revit QA

Active Contributor
5kings
Posts: 37
Registered: ‎09-27-2012
Message 3 of 8 (3,325 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

10-04-2012 12:44 AM in reply to: tony.michniewicz

Thanks Tony,

 

I'll give it a try.

 

Jordi

New Member
matthew.flynn
Posts: 2
Registered: ‎10-07-2012
Message 4 of 8 (3,269 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

10-07-2012 09:02 AM in reply to: 5kings

Hi,

 

I am having a similar problem, I have Revit 2013 (student version) and cannot install the update. I have followed the instructions on the Autodesk website and as it is the student version it is downloaded from the student centre. The message I get is as follows:

 

"The Update Release could not be installed because the expected Autodesk product could not be located on your computer. Make sure that you are using the correct Update Release fro the product."

 

Any help would be appreciated - crashes when doing floors and filled regions is driving me crazy.

 

Regards,

Matt

New Member
matthew.flynn
Posts: 2
Registered: ‎10-07-2012
Message 5 of 8 (3,244 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

10-08-2012 02:37 AM in reply to: 5kings

Hi,

 

I managed to figure it out - I forgot I did the OneBox install. Installed the correct update and all sorted.

 

Cheers,

Matt

New Member
ci_co
Posts: 2
Registered: ‎11-01-2012
Message 6 of 8 (3,085 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

11-01-2012 08:06 AM in reply to: 5kings

Yea this was wrecking my head. There are two different download sites –

 

Revit standalone:

Update 1: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20121970&linkID=9273944

Update 2: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20679231&linkID=9273944

 

as part of the design suite

update 1: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20121968&linkID=16831210

update 2: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20679039&linkID=16831210

 

Depending on which you have installed one will work – the other you get ‘cannot install as expected Autodesk product cannot be located on your computer’ error message

 

Autodesk should make this known on both pages. Would avoid needless confusion and frustration.

Active Contributor
5kings
Posts: 37
Registered: ‎09-27-2012
Message 7 of 8 (3,038 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

11-06-2012 01:14 AM in reply to: tony.michniewicz

I made a copy of the dvd from the network to my local drive. (for a faster installation) Later on I removed the install files from my local drive. That's the problem.... You've to leave the original install files on it's original place. ( I restored them from the recycle bin......and problem solved)

 

Regards, Jordi

New Member
hlcunnin
Posts: 1
Registered: ‎03-14-2014
Message 8 of 8 (368 Views)

Re: Can't install Autodesk Revit 2013 x64 Update1

03-14-2014 07:45 AM in reply to: matthew.flynn
where were you able to find the correct installation for the update?
thank you!

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