Installation & Licensing

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Active Contributor
corriere
Posts: 43
Registered: ‎04-27-2005
Message 1 of 2 (141 Views)

Can't get Product Request Code

141 Views, 1 Replies
10-10-2012 01:41 PM

I purchased AutoCAD LT 2013 from Autodesk last month (disk, not download) and registered on line.  Two things happened today that are very distressing. 

 

First I received an error code 1603 when trying to install an update.  Second, I cannot get to Up and Ready Support because I do not have a Product Request Code.  When I follow the help instructions to get it, I'm sent round in circles in the registration process. 

 

The time I have wasted because I can't talk to a real live person is frustrating to say the least,  I need to get back to work.  Help!

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 2 of 2 (128 Views)

Re: Can't get Product Request Code

10-10-2012 04:35 PM in reply to: corriere

We definitely apologize for the inconvenience Rosemary.

 

Can you attach your installation log here so that our community members can help troubleshoot the cause and corresponding 1603 fix.



Philip Schmelzer

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