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Can't get Product Request Code
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99 Views, 1 Replies
10-10-2012 01:41 PM
I purchased AutoCAD LT 2013 from Autodesk last month (disk, not download) and registered on line. Two things happened today that are very distressing.
First I received an error code 1603 when trying to install an update. Second, I cannot get to Up and Ready Support because I do not have a Product Request Code. When I follow the help instructions to get it, I'm sent round in circles in the registration process.
The time I have wasted because I can't talk to a real live person is frustrating to say the least, I need to get back to work. Help!
Re: Can't get Product Request Code
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10-10-2012 04:35 PM in reply to:
corriere
We definitely apologize for the inconvenience Rosemary.
Can you attach your installation log here so that our community members can help troubleshoot the cause and corresponding 1603 fix.

