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Can't get Product Request Code

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corriere
Contributor
284 Views, 1 Reply
‎10-10-2012 01:41 PM
‎10-10-2012 01:41 PM

Can't get Product Request Code

I purchased AutoCAD LT 2013 from Autodesk last month (disk, not download) and registered on line.  Two things happened today that are very distressing. 

 

First I received an error code 1603 when trying to install an update.  Second, I cannot get to Up and Ready Support because I do not have a Product Request Code.  When I follow the help instructions to get it, I'm sent round in circles in the registration process. 

 

The time I have wasted because I can't talk to a real live person is frustrating to say the least,  I need to get back to work.  Help!

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philip.s
Alumni
in reply to: corriere
‎10-10-2012 04:35 PM
‎10-10-2012 04:35 PM

We definitely apologize for the inconvenience Rosemary.

 

Can you attach your installation log here so that our community members can help troubleshoot the cause and corresponding 1603 fix.


Philip Schmelzer
Program Manager
Using the Autodesk Community | Community Feedback | Expert Elite Program
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