Installation & Licensing

[#1]

After clicking on "Download your product software" and "download your upgrade now" (I've tried both in both Firefox and Chrome), I'm takken to a "submit form" page that never loads.

[#2]

My apologies for the inconvenience Todd.

I've made a correction to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up so that we can troubleshoot accordingly.

[#3]

Thanks, Phillip--but the problem remains. It might be noted that the same problem occurrs when I click the "contact us" button at the right side of my subscription center page.

[#4]

Thanks for confirming Todd. I've just reset your password (will email you shortly) and will continue investigating the root cause / fix on our end. Stay tuned for updates!

In the mean time, is there a specific software that you're trying to download? Most current release (2013) titles can be accessed through our free trials page, but let us know if it's not available and or if you need a previous version.

[#5]

Building Design Suite Premium

[#6]

Cleared cookies and logged into subscription center with new password you sent yesterday and the problem remains. Not really stoked on autodesk subscription center or salesforce right now.

[#7 · Accepted solution]

HI Todd,

Again my apologies for the inconvenience and as mentioned previously, we're still working on resolving this backend account issue.

I'll send you a Private Message (envelope next to your profile name at the top of the screen) shortly with the Building Design Suite Premium download links, and please let us know if there's anything else that we can assist with in the interim.

[#8]

Thanks Philip!

[#9]

You're welcome Todd! I just received confirmation that this issue has been resolved and you can once again access your full Subscription Center benefits.

[#10]

Sorry for using this post, but its the same issue i have.