Installation & Licensing

[#1]

Trying to install AutoCAD 2013 and no luck tells me that there is an error, I get it to download I think, but when it goes to install it freezes up and then I get the error that Windows Explorer needs to close and a screen comes up and says that all the programs have failed to install, Im falling behind in class!! PLEASE HELP!!  Tried clearing cache, etc.....other browsers, browser download, download now, eetc....

[#2]

I also cannot download student Autodesk 3 ds Max 2013. Error file is:

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2013/1/15:22:30:44    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/15:22:30:44    admin    ADMIN-PC    Launch
2013/1/15:22:30:55    admin    ADMIN-PC    === Setup ended ===

2013/1/15:22:30:47    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/15:22:30:47    admin    ADMIN-PC    Launch
2013/1/15:22:30:55    admin    ADMIN-PC    PageOpen    LaunchDialog        
2013/1/15:22:31:00    admin    ADMIN-PC    PageOpen    LicenseDialog        
2013/1/15:22:31:11    admin    ADMIN-PC    PageOpen    ProductInfoDialog        
2013/1/15:22:32:50    admin    ADMIN-PC    PageOpen    ProductSelectionDialog2        
2013/1/15:22:32:56    admin    ADMIN-PC    PageOpen    FullProgressDialog        
2013/1/15:22:32:57    admin    ADMIN-PC    Installing Microsoft Visual C++ 2005 Redistributable (x64): C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\admin\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/1/15:22:33:27    admin    ADMIN-PC    Install    Microsoft Visual C++ 2005 Redistributable (x64)    Failed    Installation aborted, Result=1603
2013/1/15:22:33:30    admin    ADMIN-PC    PageOpen    InstallCompleteDialog        
2013/1/15:22:33:41    admin    ADMIN-PC    === Setup ended ===

2013/1/15:23:59:22    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/15:23:59:22    admin    ADMIN-PC    Launch
2013/1/15:23:59:36    admin    ADMIN-PC    === Setup ended ===

2013/1/15:23:59:28    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/15:23:59:28    admin    ADMIN-PC    Launch
2013/1/15:23:59:37    admin    ADMIN-PC    PageOpen    LaunchDialog        
2013/1/16:00:03:02    admin    ADMIN-PC    PageOpen    BeginDeploymentDialog        
2013/1/16:00:03:14    admin    ADMIN-PC    PageOpen    LaunchDialog        
2013/1/16:00:03:28    admin    ADMIN-PC    PageOpen    LicenseDialog        
2013/1/16:00:03:28    admin    ADMIN-PC    PageOpen    ProductSelectionDialog2        
2013/1/16:00:03:41    admin    ADMIN-PC    PageOpen    FullProgressDialog        
2013/1/16:00:03:41    admin    ADMIN-PC    Installing Autodesk® 3ds Max 2013 SDK:  TRANSFORMS="C:\Users\admin\AppData\Local\Temp\_AIF623.tmp\x86\Tools\MAXSDK\SDK_3dsMax2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\" INSTALLDIR="C:\Program Files (x86)\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/16:00:04:33    admin    ADMIN-PC    Install    Autodesk® 3ds Max 2013 SDK    Succeeded    
2013/1/16:00:04:33    admin    ADMIN-PC    Installing Network License Manager:  ALLUSERS=1 INSTALLDIR="C:\Program Files\Autodesk\Autodesk Network License Manager\"  ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/16:00:04:50    admin    ADMIN-PC    Install    Network License Manager    Succeeded    
2013/1/16:00:04:50    admin    ADMIN-PC    PageOpen    InstallCompleteDialog        
2013/1/16:00:05:02    admin    ADMIN-PC    === Setup ended ===

2013/1/16:00:22:41    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/16:00:22:41    admin    ADMIN-PC    Launch
2013/1/16:00:22:54    admin    ADMIN-PC    === Setup ended ===

2013/1/16:00:22:47    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/16:00:22:47    admin    ADMIN-PC    Launch
2013/1/16:00:22:54    admin    ADMIN-PC    PageOpen    LaunchDialog        
2013/1/16:00:22:59    admin    ADMIN-PC    PageOpen    LicenseDialog        
2013/1/16:00:23:07    admin    ADMIN-PC    PageOpen    ProductInfoDialog        
2013/1/16:00:24:52    admin    ADMIN-PC    PageOpen    ProductSelectionDialog2        
2013/1/16:00:25:16    admin    ADMIN-PC    PageOpen    FullProgressDialog        
2013/1/16:00:25:17    admin    ADMIN-PC    Installing Microsoft Visual C++ 2005 Redistributable (x64): C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\admin\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/1/16:00:25:28    admin    ADMIN-PC    Install    Microsoft Visual C++ 2005 Redistributable (x64)    Failed    Installation aborted, Result=1603
2013/1/16:00:25:33    admin    ADMIN-PC    PageOpen    InstallCompleteDialog        
2013/1/16:00:27:33    admin    ADMIN-PC    === Setup ended ===

2013/1/16:00:54:19    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/16:00:54:19    admin    ADMIN-PC    Launch
2013/1/16:00:54:41    admin    ADMIN-PC    === Setup ended ===

2013/1/16:00:54:28    admin    ADMIN-PC    === Setup started on ADMIN-PC by admin ===
2013/1/16:00:54:28    admin    ADMIN-PC    Launch
2013/1/16:00:54:41    admin    ADMIN-PC    PageOpen    LaunchDialog        
2013/1/16:00:54:52    admin    ADMIN-PC    PageOpen    LicenseDialog        
2013/1/16:00:54:57    admin    ADMIN-PC    PageOpen    ProductInfoDialog        
2013/1/16:00:57:59    admin    ADMIN-PC    PageOpen    ProductSelectionDialog2        
2013/1/16:00:58:26    admin    ADMIN-PC    PageOpen    FullProgressDialog        
2013/1/16:00:58:27    admin    ADMIN-PC    Installing Microsoft Visual C++ 2005 Redistributable (x64): C:\Autodesk\Autodesk_3ds_Max_2013_EFGKJS_Win_64bit\3rdParty\x64\VCRedist\2005SP1ATL\vcredist_x64.exe /q:a /T:C:\Windows\temp /c:"VCREDI~2.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\admin\AppData\Local\Temp\vcredist_x64_2005.log"" "
2013/1/16:00:58:53    admin    ADMIN-PC    Install    Microsoft Visual C++ 2005 Redistributable (x64)    Failed    Installation aborted, Result=1603
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I tried a few times, same results.

[#3]

Hi ebottens and irina-ov,

My initial suggestion to anyone having issues downloading or installing software from the Education Community is to check that your computer meets all the minimum system requirements for that product. Trying different browsers and download methods, as ebottens has already done, is also a good option.

For those getting an error code 1603, saying that some or all programs failed to install, our Expert Elite member TravisNave put together a great post teaching how to fix the error. You can find that post here.

Can you please follow the instructions mentioned on TravisNave's post linked above and let us know if the problem persists?

Thank you!

[#4]

I have tried again this time downloading a trial version and worked fine. There wasnt a complete error message just the error code but now it seems that is working just fine.

[#5]

      Hello,

   I have tried downloading 2012 AutoCad several times. I even tried 2013 version so I could use the DLM from AutoDesk to no avail. I get it "downloaded" to computer then it wants to download again, put in my codes & everthing seems fine. Upon " initialization " it gets several parts loaded/initialized  & almost gets done loading/initializing                 " autocad"  & then " error code 2738" pops up & starts backing out the download for both versions. I am running Vista /AMD Sempron Proc LE-1250/2.2GHz/2GB RAM.

[#6]

Hi jr.lancers,

Is the error the same as on this link? If so, follow the troubleshooting steps and solution provided. 

[#7]

Hi Philip,

I am trying to download the most recent version of Civil 3d (64-bit) and Revit 2013 (64-bit) and cannot view the "download" radio button on the Autodesk Student Community website.  Is there anyway that you could send me links to download programs mentioned above?  Also, I'm operating on a Windows 7 OS.  Thank you for your time and help!

[#8]

I can't download inventor or inventor publisher from the student download page, there is no download button.

[#9]

Hi,

this same error has occurred for me to download the Standard AutoCAD 2013 64-bit O.S, as there is not a download button to do so. Please can you help me to resolve this situation. 

[#10]

My apologies for the inconvenience everyone.

Confirming that the missing download buttons have been restored and you can now again enjoy your full Education Community benefits.

Thank you very much for your patience and please let us know if any additional questions, concerns or issues arise.