Can't download any Autodesk product from student community

[Anonymous]

I am a registered Autodesk student community user and have successfully downloaded AutoCAD before (through the old downloading tool).  Now when I try to download through the student community free downloads page, I get a long, thin white bar with a [CLOSE] button and nothing else.  Nothing seems to start automatically downloading either.  What's wrong?

[philip.s]

Hi reinhart.steve,

I logged into your account and it looks like you need to verify some information before proceeding (see screen shot below). Please let us know if you need further assistance getting through this step.

[Anonymous]

How do I find out if I have that problem too?

[philip.s]

Hi brennonbrimhall,

I just logged into your account and was able to go through the download process (didn't click on "Next" to actually request a license). Are you still getting a blank screen? Have you tried accessing the site from a different computer?

[Anonymous]

Hello

I also have the same problem with the reaffirmation screen.

I filled out the form, checked the box for the terms and conditions an it doesn't work. There is a pop-up windows, I have the accept the terms and condition.

Hope to get help here in the community

Thanks

Matthias

[philip.s]

Hi matthias,

I'm not sure what would be holding that up. Have you tried using a different web browser? I'm looking into this more, but for the time being you might want to look into registering with a different email address for immediate access.

[Anonymous]

Hello Philip

Thanks for your assistance.

I've tried the Internet Explorer and Google Chrome. Both the same problem.

I'll try to lock in with another email-adress.

Bye

[philip.s]

Thanks matthias. I'm still checking on the reaffirmation issue, and hope to have an update for you soon!

[philip.s]

Wanted to give a status update on the reaffirmation issue.

Our Education Community team is still working on a fix, however there isn't an approximation as to when it will be implemented. My suggestion for the time being would be to create another student account using a different email address to gain license access.

I apologize for the inconvenience, thank you very much for your patience, and please let me know if you have additional questions / issues.

[Anonymous]

Hello,

I tried with a different email address but I still see a blank screen. Are there any news on when this can be fixed? Thanks so much!

[Anonymous]

Everytime i try to download a student version of any version of AutoCAD, I get a white webpage and the browser acts like it is done loading. Is there any way that you can email me the download file or fix the webpage so that i can access the software?

thanks

[Anonymous]

Hey, I'm having the same problem. For me white page appears when I click Free Software. Any ideas when the problem will be solved?

Used different computers and different web browseres.

[leksei626]

Same problem, tried everything ,but  nothing helps...

[arlinpega.bibat]

We apologize for the inconvenience. We are still working on the "download" issue. As an alternative, you can download the software as a trial or through our Autodesk Students Facebook page where you would also receive an educational license (serial number + product key). 

We'll keep you posted via this blog post. 

Best Regards,

[philip.s]

Closing the loop with a status update that full access has been restored to the Education Community download page. Please let us know if you experience any further issues.

[Anonymous]

Having the same problem. every time i do some thing i have to restart the whole process.

[arlinpega.bibat]

Hi wildlyonnais:

Could you please us provide more details regarding your message below? Have you encountered any particular error?

Best Regards,

[Anonymous]

Hi, the site lets me sign in, but each time I try to download a product, I get directed to log in again.  I also clicked to keep me signed in, but to no avail.

Help!!  I need autoCAD, 3D Max and maybe some other stuff by next week.

thank you

[philip.s]

Hi Lisa,

I've just activated your account. Can you please attempt to login again and let us know if you experience any additional issues.

[Anonymous]

Hi, I am still unable to download any software. When I enter my username and password, there is just a continuous string of log-in pop-ups. Tried to download on my desktop with no success either. Thanks for your speedy response 🙂

Edited by
Discussion_Admin

[Anonymous]

HI

I am also having the same problem two diffrent computers and nothing after I choose download has been doing this for 5 days

Any help

I have tried all the suguestions above clearing cache ect still nothing