Installation & Licensing

[#1]

Hi reinhart.steve,

I logged into your account and it looks like you need to verify some information before proceeding (see screen shot below). Please let us know if you need further assistance getting through this step.

[#2]

How do I find out if I have that problem too?

[#3]

Hi brennonbrimhall,

I just logged into your account and was able to go through the download process (didn't click on "Next" to actually request a license). Are you still getting a blank screen? Have you tried accessing the site from a different computer?

[#4]

Hello

I also have the same problem with the reaffirmation screen.

I filled out the form, checked the box for the terms and conditions an it doesn't work. There is a pop-up windows, I have the accept the terms and condition.

Hope to get help here in the community

Thanks

Matthias

[#5]

Hi matthias,

I'm not sure what would be holding that up. Have you tried using a different web browser? I'm looking into this more, but for the time being you might want to look into registering with a different email address for immediate access.

[#6]

Hello Philip

Thanks for your assistance.

I've tried the Internet Explorer and Google Chrome. Both the same problem.

I'll try to lock in with another email-adress.

Bye

[#7]

Thanks matthias. I'm still checking on the reaffirmation issue, and hope to have an update for you soon!

[#8]

Wanted to give a status update on the reaffirmation issue.

Our Education Community team is still working on a fix, however there isn't an approximation as to when it will be implemented. My suggestion for the time being would be to create another student account using a different email address to gain license access.

I apologize for the inconvenience, thank you very much for your patience, and please let me know if you have additional questions / issues.

[#9]

Hello,

I tried with a different email address but I still see a blank screen. Are there any news on when this can be fixed? Thanks so much!

[#10]

Everytime i try to download a student version of any version of AutoCAD, I get a white webpage and the browser acts like it is done loading. Is there any way that you can email me the download file or fix the webpage so that i can access the software?

thanks