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    Community Manager
    camilo.lemos
    Posts: 463
    Registered: ‎09-28-2011

    Re: Can't activate my student account.

    03-08-2013 08:05 AM in reply to: al.sanchezgarrido

    Hi al.sanchezgarrido, 

     

    I've manually activated your account. You should now be able to access the Edcuation Community normally.

     

     

    Best regards,



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    New Member
    Posts: 1
    Registered: ‎03-17-2013

    Re: Can't activate my student account.

    03-17-2013 07:31 AM in reply to: camilo.lemos

    Hi,

    I keep giving my e-mail, but i don't receive any message so I can activate my account.

     

    Best regards,

    Pedro

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    New Member
    Posts: 1
    Registered: ‎03-17-2013

    Re: Can't activate my student account.

    03-17-2013 09:25 AM in reply to: pedroapereira

    I'm having issues today too.

    Signed up for an account. Got the email. Clicked on the link. Then for some reason, when I now log in, it tells me I need to actiate my account, but if i re-enter me email it states that my account is already active, and to contact support if I'm having problems. 

     



    I can't contact support as the site sends me back to the enter password to activate your account, so get stuck in a loop. 

    I've cleared my cookies and my cache, tried on firefox, and chrome on 2 different pc's and still no luck. 


    I've tried re-clicking the email, but that does nothing.

    Not sure what else to do.

     

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    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: Can't activate my student account.

    03-17-2013 06:42 PM in reply to: mic.carpenter

    Michael,

     

    Changes were made to your EDU profile and you should now be able to log in successfully.

     

    Do let us know if you are still unable to access you Education Community account. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: Can't activate my student account.

    03-17-2013 06:49 PM in reply to: pedroapereira

    Pedro,

     

    Your EDU account has been activated and you should now be able to log in and enjoy the benefits of the site.

     

    Do let us know if you are still unable to log in. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 1
    Registered: ‎03-25-2013

    Re: Can't activate my student account.

    03-25-2013 01:47 AM in reply to: p12rest

    Hello.

     

    I can't activate my account. When I try to resend activation Email it says It's already activated.

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    Community Manager
    camilo.lemos
    Posts: 463
    Registered: ‎09-28-2011

    Re: Can't activate my student account.

    03-25-2013 02:06 AM in reply to: vincent.sammel

    Hi vincent.sammel and welcome to the forums,

     

    I've made a few changes to your account and you should now be able to log in and enjoy all the benefits of the Education Community. 

     

    Before logging in I would suggest you clear your browser's cache and cookies and close and re-open your browser.

     

    Let me know if you need any further help!

     



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    New Member
    Posts: 1
    Registered: ‎04-20-2013

    Re: Can't activate my student account.

    04-20-2013 05:10 AM in reply to: camilo.lemos

    Hi, 

    I can't activate my account. I've got acctivation email and link but nothing happend after using it. 

    My account is xxxxxxxx

     

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    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: Can't activate my student account.

    04-21-2013 07:18 PM in reply to: 205194

    Hi Oskar,

     

    I had to edit your post and remove your email address. Moving forward please avoid posting any personal or License information on the site for security purposes. 

     

    I have manually activated your EDU account and you should now be able to log in and enjoy its benefits.

     

    Do let me know if you still have trouble logging in. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 1
    Registered: ‎04-26-2013

    Re: Can't activate my student account.

    04-26-2013 08:57 PM in reply to: p12rest

    I can't seem to activate my account either, when I try to login now it tells me to activate my account via the email which I have now done a number a time, if I type in my email to resend the activation email I get a message telling me that the account has already been activated, then I click on My Software and I get the message again "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email"

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