Installation & Licensing

[#1]

Hi jdavies10,

Sorry that you were not able to activate your account. Can you sent me the e-mail address use in the Student Community by private message? (click on my name and then send private message).

Thank you for your help!

[#2]

I also have not received an activation email, and I have tried to resend it several times. Any help would be much appreciated. 

[#3]

My apologies for the inconvenience Dylan.

I've just activated your Education Community account and you should now be good to go!

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

[#4]

I have not recived my actication link in my email plase help me

[#5]

Hi,

I've registered and recieved the activation email but when clicked it redirects me to a page telling me to re-enter my email address which in turn tells me i'm already activated. This is all that happens and can't get to the download section past this.

Thanks

Campbell

[#6]

Hi Campbell, 

I've applied a few changes to your account which should enable you to log in and use the the Education Community normally. 

Can you please log out, clear your browser's cache and cookies, close and re-open your browser and log back in to the Education Community? 

Let me know if that works please.

Regards,

[#7]

Our apologies for the delayed response Wendy.

I've just activated your Education Community account and you should now be able to access the benefits!

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

[#8]

Im having trouble activating my acount, Can someone help me out?

thanks in advance!

[#9]

Hi souleater078,

I can see here that your EDU account has been activated, everything should be good to go. If you are still having issues logging in, please reply back with the error message so I can sort it out for you.

Authorize me as well to reset your password in case I need to log in and troubleshoot further. 

[#10]

I'm also having a similar problem. It constantly tells me that my account is not activated and tries get me to activate my account, but when I type in the email and submit it says my acount is already active, but then it ask me to activate my account again.