Installation & Licensing

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New Member
jessie.g
Posts: 2
Registered: ‎07-06-2013
Message 11 of 41 (418 Views)

Re: Can't activate my student account

07-08-2013 09:09 PM in reply to: amanda.k
Many thanks.
New Member
soniaepila_92
Posts: 1
Registered: ‎08-23-2013
Message 12 of 41 (375 Views)

Re: Can't activate my student account

08-23-2013 08:43 AM in reply to: leo_nona

Hi 

i have a similar problem i can't activate my account 

 

Sonia

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 13 of 41 (369 Views)

Re: Can't activate my student account

08-23-2013 10:07 AM in reply to: soniaepila_92

Hello Sonia!

 

I've just made a correction to your account and you should now have full access. Can you verify on your end?



Philip Schmelzer
New Member
jack_forrester
Posts: 1
Registered: ‎08-27-2013
Message 14 of 41 (351 Views)

Re: Can't activate my student account

08-27-2013 12:09 PM in reply to: joane.bonghanoy

my activation e-mail wound come despite asking for multipul re-sends can you plaeas actavate my account?

Community Manager
jessica.t
Posts: 1,153
Registered: ‎02-28-2012
Message 15 of 41 (345 Views)

Re: Can't activate my student account

08-27-2013 02:36 PM in reply to: jack_forrester

Hi Jack,

 

I just activated your account. I apologize for the wait.

 

Please let me know if you run into anymore troubles.

 

Thank you!



Jessica Thrasher
New Member
hannah1400
Posts: 1
Registered: ‎08-31-2013
Message 16 of 41 (333 Views)

Re: Can't activate my student account

08-31-2013 08:02 AM in reply to: leo_nona

I'm having the same problem, I'm not getting the activation code in my e-mail.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 17 of 41 (324 Views)

Re: Can't activate my student account

09-01-2013 08:19 PM in reply to: hannah1400

Hi Hannah,

 

I checked and logged into your EDU account and everything seems to be working fine. 

 

Let me know if you still cannot access your account. 



Joane Bonghanoy
New Member
a00887786
Posts: 1
Registered: ‎09-12-2013
Message 18 of 41 (304 Views)

Re: Can't activate my student account

09-12-2013 02:44 PM in reply to: amanda.k
hi!! I have the same problem could you please help me?
Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 19 of 41 (297 Views)

Re: Can't activate my student account

09-12-2013 03:31 PM in reply to: a00887786

Hi Emily,

 

I've just activated your Education Community account / made some account changes. Can you let me know if everything is working?

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation make sure to look in those places, and also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
brandtginder
Posts: 1
Registered: ‎09-13-2013
Message 20 of 41 (290 Views)

Re: Can't activate my student account

09-13-2013 07:12 AM in reply to: leo_nona

Hi  I can't activate my student (faculty) account-  no confirmation email has been received.  Can you manually activate?

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