Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 91 of 140 (280 Views)

Re: Can't activate my student account.

04-28-2013 07:47 PM in reply to: dlandry1

Hi Daniel,

 

I made some changes to your profile and you should now be able log into your EDU Account successfully and enjoy its benefits.

 

If you are still unable to do so, let me know right away so I can troubleshoot further. 



Joane Bonghanoy
New Member
Posts: 1
Registered: ‎05-13-2013
Message 92 of 140 (266 Views)

Re: Can't activate my student account.

05-13-2013 02:27 AM in reply to: camilo.lemos
I am trying to get activation serial # and product key for 64-bit operating system, but I still get the message that tells me that my account is not yet activated, I need help now please.
Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 93 of 140 (261 Views)

Re: Can't activate my student account.

05-13-2013 03:13 AM in reply to: lefunam

Hi lefunam, 

 

A problem seems to have happened with your account activation. I'm not able to find your e-mail address as registered. At this point, your best options would be to either try to register an account with this e-mail address again or register an account using a different e-mail address.

 

Best regards,



Camilo Lemos
New Member
Posts: 2
Registered: ‎05-23-2013
Message 94 of 140 (238 Views)

Re: Can't activate my student account.

05-23-2013 01:04 PM in reply to: philip.s

Is there a different way of activating an account besides gettin an email link? I enter my email in the RESEND ACTIVATION FORM and I am not getting any emails. If I try resetting my password I get the email with the password reset link right away. I don't know what the problem is.

Thanks 

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 95 of 140 (231 Views)

Re: Can't activate my student account.

05-23-2013 03:17 PM in reply to: anwoo9

Hello Amanda!

 

I've just activated your account so you should be good to go. While there is an option to activate by text message, I believe that it's only available at the initial activation screen and not an option once you get to the resend activation email step.



Philip Schmelzer
New Member
Posts: 1
Registered: ‎05-25-2013
Message 96 of 140 (223 Views)

Re: Can't activate my student account.

05-25-2013 05:20 AM in reply to: philip.s

Hello,

I am in the same situation as many here. I requested the activation email, but it is not being delivered somehow. Can you please advise me how to get beyond this issue?

 

Thanks,

Heather

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 97 of 140 (208 Views)

Re: Can't activate my student account.

05-26-2013 11:48 PM in reply to: heather

Hi Heather and welcome to the forums!

 

I have made some changes to your account and you should now be able to access the Education Community without any issues.

 

Best regards,



Camilo Lemos
New Member
Posts: 2
Registered: ‎05-23-2013
Message 98 of 140 (191 Views)

Re: Can't activate my student account.

05-28-2013 09:26 PM in reply to: joane.bonghanoy

Great! Thanks!

 

New Member
Posts: 2
Registered: ‎05-30-2013
Message 99 of 140 (182 Views)

Re: Can't activate my student account.

05-30-2013 03:31 AM in reply to: p12rest

Hi! I tried several times but i'm not receiving any mail. It's urgent. Help please

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 100 of 140 (176 Views)

Re: Can't activate my student account.

05-30-2013 04:03 AM in reply to: 0-92904

Hi 0-92904,

 

I have manually activated your account and you should now be able to access the Education Community without any issues.

 

Best regards,



Camilo Lemos

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