Installation & Licensing

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Community Manager
philip.s
Posts: 2,216
Registered: ‎09-27-2011
Message 71 of 140 (466 Views)

Re: Can't activate my student account.

03-04-2013 01:14 PM in reply to: colby.maverick

My apologies for the inconvenience everyone.

 

We have been experiencing intermittent Education Community system issues affecting new member registrations, which for the most part seem to be resolved.

 

Clicking on the activation link from your previous email should now successfully complete the activation process and allow you to access your full student benefits.

 

Please let me know if anyone is still experiencing account issues and I'll gladly help troubleshoot accordingly.



Philip Schmelzer
Member
Posts: 3
Registered: ‎02-28-2013
Message 72 of 140 (454 Views)

Re: Can't activate my student account.

03-04-2013 03:17 PM in reply to: philip.s

Dear Phillip

 

Thanks for your help.  I did manage to login successfully briefly and also managed to download the T-splines plugin.

 

Now however it is asking me again to activate the account when I try to log in.  If I get it to resend the activation email (which I never receive) it tells me my account is already activated.

 

I'm a bit perplexed

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 73 of 140 (446 Views)

Re: Can't activate my student account.

03-04-2013 06:38 PM in reply to: taylorl

Hi taylorl,

 

We will look into this error and we will get back to you for any updates. 

 

Just to be sure we got it right, you received the error after downloading T-Splines from the EDU Site, correct? Have you tried creating another account using a different email address? If not, we suggest you create one and download T-Splines and other Products as well.

 

Do let us know if you still have the same error.



Joane Bonghanoy
Member
Posts: 3
Registered: ‎02-28-2013
Message 74 of 140 (435 Views)

Re: Can't activate my student account.

03-04-2013 11:56 PM in reply to: joane.bonghanoy

Thanks for your reply.  I have done as you suggested and created another account using a different email address.  In this case I did receive the activation email and clicking on the link activated the account successfully.  I am happy to use this account instead of the one I was having problems with.

 

Just to confirm.  My account was manually activated.  I was able to log in, I started to download the T-splines plugin for Rhino.  Whilst that was downloading I thought I would see what else was on the site so browsed off the page I was on.  It was then that I kept getting the "resend activation email" notice.  When I clicked on that link I did not receive the activation email (in my inbox or in junk - but I guess it could have been stopped before it got to me) and I was told that my account was already activated.  The software continued to download successfully.

 

Anyway I'm happy to use the other account which seems to be working fine but I thought I'd let you know what I had experienced.

New Member
Posts: 1
Registered: ‎03-05-2013
Message 75 of 140 (428 Views)

Re: Can't activate my student account.

03-05-2013 03:13 AM in reply to: p12rest

Hello, 

I don't get the activation E-Mail for my Account, but I tried to register with another Mail Adress: lukas_schildt@rwth-aachen.de Please Help! :smileywink:

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 76 of 140 (417 Views)

Re: Can't activate my student account.

03-05-2013 04:06 AM in reply to: BurninFyah

Hi Lukas and welcome to our forums ! :smileywink:

 

I've activate your Student community account and sent you the login details by private message.

 

Let us know if you need further help

 

Kind Regards



Celine Manca
New Member
Posts: 2
Registered: ‎03-08-2013
Message 77 of 140 (376 Views)

Re: Can't activate my student account.

03-08-2013 04:52 AM in reply to: p12rest

i have exactely the same problem...it tells me i have to activate my accout and when i try to resed the activation email it tells me the account is already activated! please help!!!!!

New Member
Posts: 2
Registered: ‎03-08-2013
Message 78 of 140 (374 Views)

Re: Can't activate my student account.

03-08-2013 04:55 AM in reply to: philip.s

i have exactely the same problem...it tells me i have to activate my accout and when i try to resed the activation email it tells me the account is already activated! 

can u maybe activate my account manual?...cannot find my first activation email....

Community Manager
camilo.lemos
Posts: 786
Registered: ‎09-28-2011
Message 79 of 140 (368 Views)

Re: Can't activate my student account.

03-08-2013 05:11 AM in reply to: patricia.jeglitsch

Hi Patricia, 

 

I have manually activated your account and you should now be able to access teh Education Community normall.

 

Best regards,



Camilo Lemos
New Member
Posts: 1
Registered: ‎02-01-2013
Message 80 of 140 (363 Views)

Re: Can't activate my student account.

03-08-2013 07:52 AM in reply to: p12rest

Hi! 

 

I can't activate my account, I sent the email to activate but don't get anything. Also says your account is active and then it's not activated.

 

Thank's ,regards

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