Installation & Licensing

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Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 11 of 170 (1,292 Views)

Re: Can't activate my student account.

11-17-2012 01:15 PM in reply to: simon_proper

Hi Simon,

 

I've just activated your Education Community account and you should now be good to go!

 

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

 

We apologize for the inconvenience.



Philip Schmelzer
New Member
swany_34
Posts: 1
Registered: ‎11-17-2012
Message 12 of 170 (1,284 Views)

Re: Can't activate my student account.

11-17-2012 02:26 PM in reply to: p12rest

Waited since yesterday for an activation code, tried resending it today and still havent gotten it. I would do the sms activation, but I can't find the page to do that.

New Member
devon.harding
Posts: 1
Registered: ‎11-17-2012
Message 13 of 170 (1,275 Views)

Re: Can't activate my student account.

11-17-2012 04:36 PM in reply to: p12rest

Hi there, I have tried and tried to get the confirmation e-mail for autodesk. I can't download anything until I have received the confirmation e-mail for Autodesk. Everything I try leads me to the page that says try re-sending confirmation e-mail, and I never get one. I have even looked in my junk floder and it is not there. I am really getting frustrated. Please help!

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 14 of 170 (1,258 Views)

Re: Can't activate my student account.

11-18-2012 05:48 PM in reply to: swany_34

Hi swany_34,

 

I have activated your Education Community account, you should be good to go. Do let us know if you still encounter any error.



Joane Bonghanoy
Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 15 of 170 (1,256 Views)

Re: Can't activate my student account.

11-18-2012 05:53 PM in reply to: devon.harding

Hi devon.harding,

 

I can see here that your account has already been activated.

 

You should now be able to log in and download the software. Do reply back if you still cannot log in or if you encounter other issues. 



Joane Bonghanoy
New Member
tiago
Posts: 2
Registered: ‎11-21-2012
Message 16 of 170 (1,226 Views)

Re: Can't activate my student account.

11-21-2012 08:22 PM in reply to: joane.bonghanoy

I still can't update my account. The link provided is not working. Please help.

New Member
henryxhk
Posts: 1
Registered: ‎11-22-2012
Message 17 of 170 (1,212 Views)

Re: Can't activate my student account.

11-22-2012 02:53 AM in reply to: tiago

Can't activate my student account.:smiley sad:

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 18 of 170 (1,208 Views)

Re: Can't activate my student account.

11-22-2012 03:04 AM in reply to: henryxhk

We are currently investigating an issue that is preventing us from manually activating student accounts.


We apologize for the inconvenience and will keep you posted via this post.

Thank you for your patience and understanding.



Camilo Lemos
Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 19 of 170 (1,190 Views)

Re: Can't activate my student account.

11-22-2012 10:22 AM in reply to: camilo.lemos

Hi tiago and henryxhk.

 

The issue with the account activations on the Education Community has been resolved and I have manually activated your accounts.

 

You can go straight to the Education Community, log in and start enjoying its many benefits:smileyhappy:.



Camilo Lemos
New Member
santieiffel12
Posts: 1
Registered: ‎11-22-2012
Message 20 of 170 (1,175 Views)

Re: Can't activate my student account.

11-22-2012 08:22 PM in reply to: philip.s

i am not recieving any activation email. Please help

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