Installation & Licensing

[#1]

Hi djg_2012,

I removed the attachment as it contains your Serial Number.

We are seeing here that your Serial Number was successfully activated 5/7/2012. May we ask why there's a need to re-activate the License?

[#2]

Hi, well for some reason I have noticed that some features are now not available since I had to re-download maya recently and I do remember accidentally closing the activation screen after installation. Even in the information area it says my standard license is locked?

The main feature that seems to be unavailable (which I thought was due to an inactive license) is having the option of choosing .avi as an extension  and the name#.ext which appears not to be selectable as it is greyed out, meaning I cannot render any animation in avi format.

[#3]

Hi there,

I've been using the maya 2012 since last year. But recently when I opened Maya program, it showed that there would be only 7 days left for using it. And now my license has expired. But I registered/activated maya successfully last year and nothing wrong happened before. The problem suddenly happened in April. Have you seen anyone had the same problem??? 

Thank you

[#4]

Hi lxhtin:

Please send me your serial number through private message(envelope next to your account name at the top of this page). Upon validation, we may generate an activation code manually.  In order to generate an activation code we will need the request code that is displayed on your monitor after you begin the activation procedure. Following are the steps to retrieve the request code:

1. Run the program

2. Pull down menu 'Help'

3. Click on 'About'

4. Click the Production Information button at the right hand corner

5. Click on the Activate button

6. On this page you will be able to view Product, Serial Number and Request Code 

Have a nice day!

[#5]

need help from customer service..i've reached my limits on activation. cause im using a laptop and a desktop for my college work , and i just bought a new desktop cause my previous 1 is too old to support maya. I really do need help here..thanks in advanced.

[#6]

hi Ipintexas2004 and welcome to the forums,

Just to make sure I understand the issue, you currently have Maya installed on 2 computers (laptop and desktop) and you will replace the desktop for a new one, therefore you will continue to have it installed on only two computers (laptop and new desktop). Is this correct?

If so, please send me your serial number via private message (click on my screename camilo.lemos and then on Send This User a Private Message).

Thank you,