Installation & Licensing

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Member
fenghou1st
Posts: 3
Registered: ‎03-25-2012
Message 1 of 20 (1,503 Views)
Accepted Solution

Can't activate Maya 2012

1503 Views, 19 Replies
03-25-2012 09:45 PM

I tried several times to activate my Maya 2012 student version (Help -> About Maya -> Product License Information -> Activate -> Activate -> Connect now and activate!), it says I activated successfully everytime, but in "My software"(http://students.autodesk.com/?nd=my_software), It always shows "Activated:Not yet activated - How To Activate Software".
Then the last time I tried to
activate the software, it said "Reactivation Limit Reached".

What can I do now?

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 2 of 20 (1,498 Views)

Re: Can't activate Maya 2012

03-25-2012 10:17 PM in reply to: fenghou1st

Hi fenghou1st,

 

There is a lag time between Product Activation and the actual display of “successfully activated” on the Education Site. We always recommend that students check their license expiration date within the Product to confirm that Activation was successful.

 

Just so I can double check on the status of your Serial Number, do Private Message it to me.



Joane Bonghanoy
Member
fenghou1st
Posts: 3
Registered: ‎03-25-2012
Message 3 of 20 (1,494 Views)

Re: Can't activate Maya 2012

03-25-2012 10:31 PM in reply to: joane.bonghanoy

Sent.

Thank you.

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 4 of 20 (1,489 Views)

Re: Can't activate Maya 2012

03-25-2012 11:08 PM in reply to: fenghou1st

Hi fenghou1st,

 

Indeed your Serial Number was activated March 24, 2012. There's no need for you to reactivate the Student License. As mentioned previously there is a lag on the Product Activation and the display of successfully activated in the EDU Site.

 

This issue was already forwarded to the appropriate department so they can look into it.  



Joane Bonghanoy
Member
fenghou1st
Posts: 3
Registered: ‎03-25-2012
Message 5 of 20 (1,486 Views)

Re: Can't activate Maya 2012

03-25-2012 11:27 PM in reply to: joane.bonghanoy

Thank you very much for your efforts!

Active Member
robbinsmoth
Posts: 6
Registered: ‎05-02-2012
Message 6 of 20 (1,346 Views)

Re: Can't activate Maya 2012

05-02-2012 02:02 PM in reply to: fenghou1st

Hi

 

I am also experiencing said activation problems. However i successfully downloaded mine and installed it without a problem, and i have been using it since 2012-03-22. Which is thirty days.

 

Now whenever i open it and hit connect now and activate it comes up with this error: 

 

Reactivation Limit Reached
You have exceeded the number of times you can receive an activation code to reactivate your product on this computer. 

If you are experiencing a technical problem that requires you to reactivate your product, please contact your support provider.

(Error: 11)

 

I have no idea why this is happening. I have never been prompted about it being usable for only thirty days, and every time it has verified the license it has worked. I appreciate any answers you have to this problem.

 

Cheers 

Reuben

 

 

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 7 of 20 (1,339 Views)

Re: Can't activate Maya 2012

05-02-2012 06:04 PM in reply to: robbinsmoth

Hi robbinsmoth,

 

We would greatly appreciate it if you can Private Message me your Serial Number and a screenshot of the error so we can look into it further.

 

Upon reply please include your Education Site User ID and Email Address.

 

 



Joane Bonghanoy
Active Member
robbinsmoth
Posts: 6
Registered: ‎05-02-2012
Message 8 of 20 (1,332 Views)

Re: Can't activate Maya 2012

05-03-2012 01:48 AM in reply to: joane.bonghanoy

Hi My serial number for maya is: xxx-xxxxxxxx and my user ID is xxxxxx and my email is xxxxx.com. It might be also worth mentioning that Mudbox cannot be opened now too. The mudbox serial is :xxx-xxxxxxxx. I downloaded this at a 15/04/2012 so its a good twenty or so days later than maya. I get the same activation license error for both and a error message at the end after exiting. I appreciate the quick reply, and would love to hear back from you soon as possible. I need to use both the programs for my uni project. Thanks very much Reuben

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 9 of 20 (1,328 Views)

Re: Can't activate Maya 2012

05-03-2012 02:02 AM in reply to: robbinsmoth

Hi robbinsmoth,

 

I edited your reply to this post and removed your personal information and License information for security purposes. Moving forward please do not post the information I replaced with xxx in public, you can Private Message me instead.

 

From what I understand of your reply, everytime you close the software/application and then opens it again, it is asking you to activate the License. Is that correct?

 

Do reply back if I seem to have misunderstood the issue.



Joane Bonghanoy
New Member
djg_2012
Posts: 2
Registered: ‎05-07-2012
Message 10 of 20 (1,306 Views)

Re: Can't activate Maya 2012

05-07-2012 05:43 PM in reply to: fenghou1st

I can't activate my student copy of maya. It keeps telling me I have reached my limit to how many times I can request the activation or something. How can I fix this? I have tried to do it online, through maya itself etc and still nothing, it keeps saying the same thing. I've attached a screen shot of the error message

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