Installation & Licensing

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Active Contributor
corriere
Posts: 43
Registered: ‎04-27-2005
Message 1 of 8 (411 Views)

CANNOT INSTALL UPDATE

411 Views, 7 Replies
01-17-2013 12:42 PM
I cannot install a necessary update and I think it's because my registration never processed properly. I tried to fill in the online form for help but I hit a wall at the Product Request Code. The file cannot be found. I have my original disk, serial number, product key, and valid purchase information. It seems to be impossible to talk to a human being which, in my book, is lousey customer service for a product this expensive. I would appreciate help.
*Expert Elite*
DarrenP
Posts: 7,193
Registered: ‎09-13-2007
Message 2 of 8 (409 Views)

Re: CANNOT INSTALL UPDATE

01-17-2013 12:54 PM in reply to: corriere

what product is this supposed to be?

Active Contributor
corriere
Posts: 43
Registered: ‎04-27-2005
Message 3 of 8 (407 Views)

Re: CANNOT INSTALL UPDATE

01-17-2013 01:53 PM in reply to: DarrenP
AutoCAD LT 2013
*Expert Elite*
DarrenP
Posts: 7,193
Registered: ‎09-13-2007
Message 4 of 8 (404 Views)

Re: CANNOT INSTALL UPDATE

01-17-2013 02:23 PM in reply to: corriere

and what update are trying to install?

and are you installing the correct bit version 32 bit or 64 bit?

Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 5 of 8 (389 Views)

Re: CANNOT INSTALL UPDATE

01-18-2013 12:27 PM in reply to: corriere

Corriere,

 

We have a page for activation issues.

http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=19820210

 

Thank you for taking part in our community!

 

David Dembkoski

 

ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 6 of 8 (378 Views)

Re: CANNOT INSTALL UPDATE

01-18-2013 01:34 PM in reply to: corriere

Hello Corriere,

 

Sorry for your frustrations in activating your license.

 

According to our systems, you are inputting an invalid request code when filling out the Registration Form. A Request Code is a sequence of numbers and letters that should be roughly 32 characters long. You can learn how to find your request code by clicking here.

 

Once you have the proper Request Code you can visit the page the David linked you above, or visit the License Assistance Form. Either place will also allow you to live chat with a representative. They will be able to assist you with an Activation Code.

 

Please let us know if you have any further questions or if you run into any issues.



Amanda Kinley
Active Contributor
corriere
Posts: 43
Registered: ‎04-27-2005
Message 7 of 8 (343 Views)

Re: CANNOT INSTALL UPDATE

01-25-2013 08:33 AM in reply to: amanda.k

I have followed all the instructions to get the Product Request Code but it cannot be found on my computer.  That is the problem!  This is beyond frustrating. 

Community Manager
philip.s
Posts: 2,398
Registered: ‎09-27-2011
Message 8 of 8 (331 Views)

Re: CANNOT INSTALL UPDATE

01-25-2013 11:05 AM in reply to: corriere

Hi Rosemary,

 

To help troubleshoot can you please provide additional details. Specifically, have you already installed the software? If so what happens when you open the program? Does it prompt for activation or give you the option to run in trial mode?



Philip Schmelzer

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