Installation & Licensing

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*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 21 of 31 (110 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-11-2013 08:57 AM in reply to: AllenJessup

you should be able to escalate this thread

do you see this button?

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*Expert Elite*
AllenJessup
Posts: 5,768
Registered: ‎05-21-2003
Message 22 of 31 (103 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-11-2013 09:19 AM in reply to: DarrenP

Yes. I just hit it. I was on the phone with my reseller about the Opt-in Opt-out nonsense. He'd like a solution to the license problem also because it will affect a lot of his customers. He had the same Idea about it possibly being applied in a Hotfix. But then why can't I pull a license?

 

Allen

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 23 of 31 (101 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-11-2013 09:21 AM in reply to: AllenJessup

we would have to confirm with autodesk to see if this particular hotfix is included in any of the services packs for 2012

*Expert Elite*
AllenJessup
Posts: 5,768
Registered: ‎05-21-2003
Message 24 of 31 (99 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-11-2013 09:23 AM in reply to: DarrenP

Hopefully they will soon.

 

Allen Jessup

*Expert Elite*
AllenJessup
Posts: 5,768
Registered: ‎05-21-2003
Message 25 of 31 (81 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-12-2013 06:14 AM in reply to: DarrenP

According to Autodesk Support the hotfix was not included in any Civil 3D service pack. I've done a repair and a reinstall at their request. The Hotfix still wont install.

 

Allen

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 26 of 31 (76 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-12-2013 07:19 AM in reply to: AllenJessup

i am wondering if the service pack is the reason you can't install this hotfix

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 27 of 31 (74 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-12-2013 07:21 AM in reply to: DarrenP
i'll try here
*Expert Elite*
AllenJessup
Posts: 5,768
Registered: ‎05-21-2003
Message 28 of 31 (70 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-12-2013 07:29 AM in reply to: DarrenP

Thanks Darren. Would you believe it. Now that I reinstalled C3D it fatal errors every time I try to start it!

 

Allen

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 29 of 31 (67 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-12-2013 07:52 AM in reply to: AllenJessup

i just installed civil 3d 2012, service pack 2.1 and the the hotfix in this order

and it worked so something went wrong with your installation at some point

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 30 of 31 (65 Views)

Re: C3D can't pull license after IDSP 2014 upgrade

06-12-2013 07:54 AM in reply to: DarrenP

i can't find the aeccCascade.cab file either

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