Installation & Licensing

Reply
New Member
joshuaichim.ji
Posts: 1
Registered: ‎04-30-2013
Message 1 of 2 (356 Views)

Building Design Suite Premium 2014 won't install 2

356 Views, 1 Replies
09-22-2013 07:38 PM

Im trying to install Autodesk building design suite 2014, and it just wont work. I get to the point where i chose what products to be installed, but then it says products were installed but some products failed to install. But no products have been installed because there is a red cross next to each product. I click on the log book link that it provides and it says that this computer has lost connection to the site and needs to reconnect. But my internet connection is fine, i can do everything else, but it just cant seem to remain connected to the site. Is this something on my side or the sites side ?

 

After it fails i try to get into it again and it comes up with 3 possible causes which are:

1. the installation package was moved form the install location, which is not supported.

2. the autodesk download website was closed  or manually refreshed before the installer launched.

3. a firewall has blocked the network ports.

 

I turned  the firewall off and while installing i didnt get out of the website, i did not move any files so i dont know why its not working.

 

i attached an image of the error that comes up when i try and get into it again.

 

 

Product Support
aaronhai
Posts: 247
Registered: ‎03-25-2010
Message 2 of 2 (331 Views)

Re: Building Design Suite Premium 2014 won't install 2

09-22-2013 11:27 PM in reply to: joshuaichim.ji

Hi joshuaichim.ji,

 

Welcome to Autodesk Discussion Group.

 

For a start, please try downloading the installer into your local machine, before you attempt the installation process again. You can access the download links for BDSP2014 via our Virtual Agent (Matt) within our support page.

 

Select [Downloading and Installation] --> [Software Download Links] --> [I need to redownload my product] --> Then select the product you wish to download.

 

You may also wish to attempt the installation under Diagnostic Mode.

 

Let us know if that helps.

Thank you.



Aaron Hai

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube