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    Member
    gmijares
    Posts: 3
    Registered: ‎12-21-2010

    Blank Activation Screen

    568 Views, 3 Replies
    12-21-2010 09:58 PM

    In early Dec 2010 I downloaded AutoCAD 2011 (I already had the 2010 version).  When I opened it, a screen appeared with the option to 'TRY' or 'ACTIVATE'.  When I clicked on Activate the next screen appeared but it was blank except for 2 radio buttons without any text attached.  Supposedly, I have to get a request code from that screen to activate but obviously I can't.

    Does anyone have any suggestions for this particular problem?

     

    I'm running WindowsXP Pro 32bit with more than enough memory and HD space.

     

    Thanks,

    GMijares

    Auburn, WA

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    *Expert Elite*
    TravisNave
    Posts: 7,977
    Registered: ‎01-14-2005

    Re: Blank Activation Screen

    12-22-2010 06:30 AM in reply to: gmijares

    Yes this is a known issue.  Please check the KB article here for more information on how to resolve this issue:

     

    http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=6404339&linkID=9240617

     

    Good Luck!

    Travis Nave
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    Member
    jstarnes74
    Posts: 3
    Registered: ‎12-22-2010

    Re: Blank Activation Screen

    12-22-2010 09:58 AM in reply to: TravisNave

    I tried this and it still had no effect im still getting blank activation screen anyother ideas or options?

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    *Expert Elite*
    TravisNave
    Posts: 7,977
    Registered: ‎01-14-2005

    Re: Blank Activation Screen

    12-22-2010 11:07 AM in reply to: jstarnes74

    Other users have experienced success by logging on as another user with local admin rights and activating that way. 

    Travis Nave
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