Installation & Licensing

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New Member
griet
Posts: 2
Registered: ‎07-02-2013
Message 1 of 3 (159 Views)
Accepted Solution

BDS Premium installation error

159 Views, 2 Replies
07-02-2013 01:44 AM

Hi there!

 

Tried to install BDS Premium today from a full browser download (since options "Install now" and "Download now" have proven not to work on my pc in the past...), but immediately got an error message saying "Product download consists of multiple files. At least one file is missing or has not been downloaded yet". I wonder how that's possible since I did do a full browser download!

I've already sent a request to send the software on dvd, but if anyone can help me solve the problem in the meantime I would be very grateful!

 

Thank you!

 

Griet

Community Manager
camilo.lemos
Posts: 921
Registered: ‎09-28-2011
Message 2 of 3 (153 Views)

Re: BDS Premium installation error

07-02-2013 02:16 AM in reply to: griet

Hi Griet, 

 

Please download the different parts of Building Design Suite Premium from our Virtual Agent. Click here and select the option Downloading and Installation -> Software Download Links -> I Need to Redownload my Product; then simply choose the program and version that you wish to download.

 

If you have any firewall and anti-virus programs, please disable them during the download as it's likely that they initially blocked parts of the download from the Subscription Center.

 

Best regards,



Camilo Lemos
New Member
griet
Posts: 2
Registered: ‎07-02-2013
Message 3 of 3 (142 Views)

Re: BDS Premium installation error

07-02-2013 07:50 AM in reply to: camilo.lemos

Hello!

 

Thank you for your swift response!

Against all odds I managed to download and install all components of BDS by means of clicking the "Install now" button! It took all day, but everything is up and running.

So I won't be needing your solution right now, but I'll keep it in mind for future reference. And I'm sure it can be the answer other customers have been looking for as well.

 

With kind regards,

Griet

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