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i.franco
Posts: 33
Registered: ‎08-06-2013
Message 1 of 9 (1,068 Views)
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Autodesk Building Design Suite Ultimate 2014 install error

1068 Views, 8 Replies
09-20-2013 10:08 AM

Good afternoon. I'm currently trying to install my autodesk building design suite ultimate 2014 on my workstation. I downloaded the installer and when I execute It, the following message pops out:

 

"The system cannot find the file specified.

C:\Users\HeptaW1\AppData\Local\Temp\_AI7DD7.tmp\x64\ACA\ACA.msi"

 

After I click Ok, the installer closes. I have tried everything, from rebooting the pc, to deleting the temp files, downloading the installer again, yet nothing seems to work. I need some assistance please.}

 

Regards,

 

Iván Franco

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 2 of 9 (1,060 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 10:29 AM in reply to: i.franco

Welcome to the community.

 

This is a known issue with Trend Micro antivirus.  Simply disable it temporarily during installation.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889889&linkID=9243099&CMP=OTC-RSS...

 

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Contributor
i.franco
Posts: 33
Registered: ‎08-06-2013
Message 3 of 9 (1,055 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 10:43 AM in reply to: TravisNave

Thank you for your quick response, I checked the page you sent and I followed the procedure closely. First off, I do not have Trend Micro antivirus, and since I just formated my pc, I currently do not have any antivirus installed. I tried following the next part which was to clean up the temp folder, and that didn't work either. And finally I did the las procedure which was to create a new temp folder and restart the installation and... well it didnt work :/

 

What else can I do?

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 4 of 9 (1,048 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 10:48 AM in reply to: i.franco

Make sure you have local admin rights and UAC is off.  I assume this is Windows 7?

 

Did you download this?

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Product Support
asburyj
Posts: 418
Registered: ‎08-26-2008
Message 5 of 9 (1,041 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 10:52 AM in reply to: i.franco

Clearly something is preventing the use of the install MSI that is unpacked to the temp folder. If it's not antivirus and you have cleaned the temp folder try disabling UAC and attempt the install again. 

 

http://windows.microsoft.com/en-US/windows7/turn-user-account-control-on-or-off

 

Also, ensure you are running the install with an administrator account. 

 

If you continue to get errors you may also was to try the microsoft install fix-it utility linked below as it can fix common errors with the windows installer service

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall



Jeffry Asbury
Active Contributor
i.franco
Posts: 33
Registered: ‎08-06-2013
Message 6 of 9 (1,029 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 11:06 AM in reply to: asburyj

Thanks again. I tried disabling UAC and the same problem appeared, and I ran the windows fix it tool and since the program was not installed on the workstation, the tool did not detect any problem at all. I do not know what else to do.

 

Regards,

 

Ivan franco

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 7 of 9 (1,015 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 11:17 AM in reply to: i.franco

It's possible you have a bad download. 

 

Might try again from the virtual assistant:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617

 

This isn't Vista, right?

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Contributor
i.franco
Posts: 33
Registered: ‎08-06-2013
Message 8 of 9 (1,010 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-20-2013 11:25 AM in reply to: TravisNave

Nope, it's windows 7. I'll try to download it again and see what happens. I will let you know. Thanks a lot to you both.

Active Contributor
i.franco
Posts: 33
Registered: ‎08-06-2013
Message 9 of 9 (971 Views)

Re: Autodesk Building Design Suite Ultimate 2014 install error

09-23-2013 04:49 PM in reply to: i.franco
Hello to you all. I re-downloaded the installer again and this time it worked perfectly. Apparently I did have a bad installer, now the suite is up and running. Thank you all for your assistance.

Regards,

Ivan Franco

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