Installation & Licensing

[#1]

I am tring to get Design Suite Standard 2013 to install on my laptop and i keep having errors.

Whats included:

ACAD Architecture, MEP, Structural Design, Sketchbook Designer, Showcase, Design Review, Inventor Fusion, and ACAD (Enhance BIM projects)

Out of the programs listed above, 3 of them have errors when installing.

ACAD (Enhance BIM Projects), ACAD Structural Design, and ACAD Architecture.

I have an HP EliteBook 8770w.

Attached are the error logs.

Please let me know if anyone else is having the same problem and or it there is a fix for this problem.

thanks!

[#2]

Typically 1603 errors are hard to diagnose.  But generally you can run down a list of things and usually get it. 

Here's where I'd start:

1.  Make sure you don't already have any other vertical flavor of AutoCAD 2013 already installed before installing BDS2013. 

2.  Make sure you have local administrator privileges.  Sometimes Office updates switch you to Debugger User, etc.  So verify you are local administrator.  In fact, you might even try logging in as Administrator or running the installer as Administrator.

3.  Make sure UAC is disabled completely

4.  Make sure anti-virus is off.

5.  If you are installing from media (DVD or USB) copy the contents to a folder on your local hard drive and install from there.  If you are installing from network deployment, make sure you have full read/write to the share and folder permissions and do not make it a silent deploy.

6.  Do not add the service pack during the install.  If prompted, decline.  Add the service pack afterwards.

These are the typical things to try.  Generally one or more of them will get you where you need to be.

Good luck!

[#3]

So i went through the list and did everything. I went back to the autodesk install and just tried it with Structural Detailing. I ended up getting a new error code.

Error 1712. One or more of the files required to restore your computer to its previous state could not be found. Restore will not be possible.

Attached also is the error log for this install.

I disabled UAC and turned off Anti-virus. I ran the install as admin and i did not include service packs.

The install came on a USB flash drive and i copied all contents to a folder on my harddrive so i dont need the USB for install.

Let me know if there is anything else i can do.

thanks for the help!

[#4 · Accepted solution]

Make sure that you don't have a folder already at C:\Program Files\Autodesk\AutoCAD 2013.  If so, you might rename it and try installing again.  Just a thought. 

[#5]

So i went and renamed the existing 2013 file and finally i got them all to install.

Funny how something so small can cause such a big problem.

Anyways thanks for all the help. I finally got all the programs on building design suite standard 2013 to install on the

laptop.

thanks again!

[#6]

I've been seeing a lot of this lately.  It's my go-to work-around at the moment... 

[#7]

Now i have a new issue. I tried opening MEP 2013 today and got a message saying the program could not be found.

I went to control panel/ programs and features and it showed mep 2013 installed. I clicked on it to run a repair when it said the program could not be found and then removed it off the list of installed programs. I opened building design suite standard to reinstall mep 2013 and it says mep 2013 is already installed. I have now gone back through and uninstalled all 2013 programs that came with building design suite standard. I went to do a reinstall and still the same message MEP 2013 is installed. I have gone through the registry and removed everything dealing with 2013. I have also gone into program files/ autodesk and removed all 2013 programs. I still get that autocad mep 2013 is installed and if you do a search for mep 2013 you find nothing.

Attached is a screenshot of what i see.

Need help so i can reinstall building design suite standard for the 3rd time in a week.

thanks!

[#8]

Yeah, there's a few KB articles on how to get around this as well.  There are additional ones that I need to add to my Macros list, but here is what I typically post on this issue:

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

[#9]

Okay, So i ran the microsoft fix it tool. Come to find out even though i cleaned the registry out there was still a registry patch error that could not be seen but was detected everytime i tried to install. I ran the fix it tool, it fixed the registry error and removed it. Now i can install MEP 2013 again. Hopefully it works better this go round.

Thanks for all the help.

[#10]

Good luck!  The suites have not been playing well together lately.  Lots of this kind of problem on this release.  Hopefully 2014 will resolve that here in a few months.