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Autodesk Building Design Suite Premium 2013 FAILED (mant times!)
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Hello, Please help. I ahve tried installing many many times. I first received an error message
"Error: 1: 5 2: adlmPITSetProductInformation failed. 3: 2" - I then removed all Autodesk products and deleted the .pit file as instructed on this forum. Seemed like it helped.
Then I got many "Some produicts failed to install" messages simlar to the one attached. I have tried (as directed per numerous websites):
- uninstalling all Microsoft Visual C++ programs from the Control Panel
- restarting several times
- not changing any of the Suites' settings - just installling what is automaticaly checked and not changing any of those options
- I even downloaded the thumb drive contents onto my desktop and tried installing it from there
Still didn't work...
I pasted in the installation log file below. Anyone have any more ideas? I would REALLY appreciate it. Thanks!
(I have Windows 7 on a Dell laptop - seemed to be doing just fine until today!)
2012/5/16:15:45:23 Kristian KRISTIAN-PC === Setup started on KRISTIAN-PC by Kristian ===
2012/5/16:15:45:23 Kristian KRISTIAN-PC Launch
2012/5/16:15:46:27 Kristian KRISTIAN-PC === Setup ended ===
2012/5/16:15:45:38 Kristian KRISTIAN-PC === Setup started on KRISTIAN-PC by Kristian ===
2012/5/16:15:45:38 Kristian KRISTIAN-PC Launch
2012/5/16:15:46:26 Kristian KRISTIAN-PC Inventorui== Parameter: Prereq_3 SetupMode:1 InstallState:1 InstallAction:0 Message:
2012/5/16:15:46:28 Kristian KRISTIAN-PC PageOpen LaunchDialog
2012/5/16:15:48:57 Kristian KRISTIAN-PC PageOpen LicenseDialog
2012/5/16:15:49:02 Kristian KRISTIAN-PC PageOpen ProductInfoDialog
2012/5/16:15:53:32 Kristian KRISTIAN-PC PageOpen ProductSelectionDialog2
2012/5/16:15:53:57 Kristian KRISTIAN-PC PageOpen FullProgressDialog
2012/5/16:15:53:57 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): C:\Users\Kristian\Desktop\3rdParty\x86\VCRedist\20
2012/5/16:15:54:05 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2012/5/16:15:54:06 Kristian KRISTIAN-PC Installing Autodesk® Design Review 2013: TRANSFORMS="C:\Users\Kristian\AppData\Local\Temp\_
2012/5/16:15:55:15 Kristian KRISTIAN-PC Install Autodesk® Design Review 2013 Succeeded
2012/5/16:15:55:15 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 Redistributable (x64): C:\Users\Kristian\Desktop\3rdParty\x64\VCRedist\20
2012/5/16:15:55:40 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 Redistributable (x64) Succeeded
2012/5/16:15:55:40 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2005 Redistributable (x86): C:\Users\Kristian\Desktop\3rdParty\x86\VCRedist\20
2012/5/16:15:56:26 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2005 Redistributable (x86) Succeeded
2012/5/16:15:56:26 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2005 Redistributable (x64): C:\Users\Kristian\Desktop\3rdParty\x64\VCRedist\20
2012/5/16:15:56:40 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2005 Redistributable (x64) Succeeded
2012/5/16:15:56:40 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 Redistributable (x86): C:\Users\Kristian\Desktop\3rdParty\x86\VCRedist\20
2012/5/16:15:56:47 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 Redistributable (x86) Succeeded
2012/5/16:15:56:47 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): C:\Users\Kristian\Desktop\3rdParty\x64\VCRedist\20
2012/5/16:15:56:58 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2012/5/16:15:56:58 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (ATL) (x86): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:57:06 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (ATL) (x86) Succeeded
2012/5/16:15:57:06 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (MFC) (x86): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:57:33 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (MFC) (x86) Succeeded
2012/5/16:15:57:33 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (CRT) (x86): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:57:40 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (CRT) (x86) Succeeded
2012/5/16:15:57:40 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (OpenMP) (x86): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:57:43 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (OpenMP) (x86) Succeeded
2012/5/16:15:57:43 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (ATL) (x64): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:57:46 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (ATL) (x64) Succeeded
2012/5/16:15:57:46 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (MFC) (x64): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:58:07 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (MFC) (x64) Succeeded
2012/5/16:15:58:07 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (CRT) (x64): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:58:10 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (CRT) (x64) Succeeded
2012/5/16:15:58:10 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2008 KB958314 (OpenMP) (x64): ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Users\Kristian\Desktop\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:15:58:13 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2008 KB958314 (OpenMP) (x64) Succeeded
2012/5/16:15:58:13 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2005 SP1 Redistributable ATL Security Update (x86): C:\Users\Kristian\Desktop\3rdParty\x86\VCRedist\20
2012/5/16:15:58:24 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2005 SP1 Redistributable ATL Security Update (x86) Succeeded
2012/5/16:15:58:24 Kristian KRISTIAN-PC Installing Microsoft Visual C++ 2005 SP1 Redistributable ATL Security Update (x64): C:\Users\Kristian\Desktop\3rdParty\x64\VCRedist\20
2012/5/16:15:58:38 Kristian KRISTIAN-PC Install Microsoft Visual C++ 2005 SP1 Redistributable ATL Security Update (x64) Succeeded
2012/5/16:15:58:38 Kristian KRISTIAN-PC Installing DirectX® Runtime: C:\Users\Kristian\Desktop\3rdParty\DirectX\DXSETUP
2012/5/16:16:02:08 Kristian KRISTIAN-PC Install DirectX® Runtime Succeeded
2012/5/16:16:02:08 Kristian KRISTIAN-PC Installing FaroSDK: C:\Users\Kristian\Desktop\3rdParty\FaroSDK\e889_fa
2012/5/16:16:02:35 Kristian KRISTIAN-PC Install FaroSDK Succeeded
2012/5/16:16:02:41 Kristian KRISTIAN-PC Installing Autodesk® Revit® 2013: TRANSFORMS="C:\Users\Kristian\Desktop\x64\en-us\RV
2012/5/16:16:03:04 Kristian KRISTIAN-PC Install Autodesk® Revit® 2013 Failed Installation aborted, Result=1603
2012/5/16:16:03:04 Kristian KRISTIAN-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2012/5/16:16:03:06 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (OpenMP) (x64) Succeeded
2012/5/16:16:03:09 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (CRT) (x64) Succeeded
2012/5/16:16:03:11 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (MFC) (x64) Succeeded
2012/5/16:16:03:12 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (ATL) (x64) Succeeded
2012/5/16:16:03:14 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (OpenMP) (x86) Succeeded
2012/5/16:16:03:15 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (CRT) (x86) Succeeded
2012/5/16:16:03:17 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (MFC) (x86) Succeeded
2012/5/16:16:03:18 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 KB958314 (ATL) (x86) Succeeded
2012/5/16:16:03:18 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 Redistributable (x86) Failed Installation aborted, Result=1619
2012/5/16:16:03:18 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2005 Redistributable (x64) Failed Installation aborted, Result=1619
2012/5/16:16:03:18 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2005 Redistributable (x86) Failed Installation aborted, Result=1619
2012/5/16:16:03:18 Kristian KRISTIAN-PC Rollback Microsoft Visual C++ 2008 Redistributable (x64) Failed Installation aborted, Result=1619
2012/5/16:16:03:39 Kristian KRISTIAN-PC Rollback Autodesk® Design Review 2013 Succeeded
Re: Autodesk Building Design Suite Premium 2013 FAILED (mant times!)
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Try unchecking Revit and possibly Sketchbook as part of your install and see if it goes on. Then you can see if the other two will install separately. I have seen some problems with the Revit 2013 of late.
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files | Disk Space
If my post was helpful, please give Kudos and/or mark the Accept as Solution button(s) below. Thank you!Re: Autodesk Building Design Suite Premium 2013 FAILED (mant times!)
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Thanks for the quick reply!
Unfortunately, it still did not work.
Tried unchecking Revit and Sketchbook.
Tried downlaiding this C++ version as recommended from an older post:
http://www.microsoft.com/en-us/download/confirmati
Still got the failure message.
Any other ideas??
Thanks in advance.
Re: Autodesk Building Design Suite Premium 2013 FAILED (mant times!)
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Is this a USB stick or a download? If it is from USB, copy the USB contents to a folder on your harddrive and run setup as Administrator. Make sure UAC and anti-virus are both off.
Post your new log file.
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files | Disk Space
If my post was helpful, please give Kudos and/or mark the Accept as Solution button(s) below. Thank you!Re: Autodesk Building Design Suite Premium 2013 FAILED (many times!)
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Sorry, but still having problems. It is from a USB stick. I saved it to a folder on my C drive. I am logged in as administrator. I turned UAC off, and my anti-virus. I only installed CAD 2012 and CAD Architect 2012 to avoid Revit and the others - still no go.
Thanks again for the help.
Here is my latest log:
2012/5/16:21:31:03 Kristian KRISTIAN-PC === Setup started on KRISTIAN-PC by Kristian ===
2012/5/16:21:31:03 Kristian KRISTIAN-PC Launch
2012/5/16:21:31:28 Kristian KRISTIAN-PC === Setup ended ===
2012/5/16:21:31:07 Kristian KRISTIAN-PC === Setup started on KRISTIAN-PC by Kristian ===
2012/5/16:21:31:07 Kristian KRISTIAN-PC Launch
2012/5/16:21:31:28 Kristian KRISTIAN-PC Inventorui== Parameter: Prereq_3 SetupMode:1 InstallState:1 InstallAction:0 Message:
2012/5/16:21:31:29 Kristian KRISTIAN-PC PageOpen LaunchDialog
2012/5/16:21:32:08 Kristian KRISTIAN-PC PageOpen LicenseDialog
2012/5/16:21:32:14 Kristian KRISTIAN-PC PageOpen ProductSelectionDialog2
2012/5/16:21:32:32 Kristian KRISTIAN-PC PageOpen LicenseDialog
2012/5/16:21:32:34 Kristian KRISTIAN-PC PageOpen LaunchDialog
2012/5/16:21:32:48 Kristian KRISTIAN-PC PageOpen BeginDeploymentDialog
2012/5/16:21:32:59 Kristian KRISTIAN-PC PageOpen LaunchDialog
2012/5/16:21:42:53 Kristian KRISTIAN-PC PageOpen LicenseDialog
2012/5/16:21:42:57 Kristian KRISTIAN-PC PageOpen ProductInfoDialog
2012/5/16:21:46:18 Kristian KRISTIAN-PC PageOpen ProductSelectionDialog2
2012/5/16:21:47:53 Kristian KRISTIAN-PC PageOpen FullProgressDialog
2012/5/16:21:47:53 Kristian KRISTIAN-PC Installing DirectX® Runtime: C:\New folder\3rdParty\DirectX\DXSETUP.exe /silent
2012/5/16:21:50:04 Kristian KRISTIAN-PC Install DirectX® Runtime Succeeded
2012/5/16:21:50:04 Kristian KRISTIAN-PC Installing FaroSDK: C:\New folder\3rdParty\FaroSDK\e889_faro_ls_sdk_4.8.2.255
2012/5/16:21:50:11 Kristian KRISTIAN-PC Install FaroSDK Succeeded
2012/5/16:21:50:11 Kristian KRISTIAN-PC Installing Autodesk Material Library 2013: MSIFASTINSTALL=1 ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\New folder\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:21:50:29 Kristian KRISTIAN-PC Install Autodesk Material Library 2013 Succeeded
2012/5/16:21:50:29 Kristian KRISTIAN-PC Installing Autodesk Material Library 2013 - Base Image Library: MSIFASTINSTALL=1 ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\New folder\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:21:50:54 Kristian KRISTIAN-PC Install Autodesk Material Library 2013 - Base Image Library Succeeded
2012/5/16:21:50:54 Kristian KRISTIAN-PC Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\New folder\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/5/16:21:51:08 Kristian KRISTIAN-PC Install Autodesk Content Service Succeeded
2012/5/16:21:51:13 Kristian KRISTIAN-PC Installing AutoCAD® 2013: TRANSFORMS="C:\New folder\x64\en-us\acad\acad.mst;C:\Users\Kristian\A
2012/5/16:21:51:23 Kristian KRISTIAN-PC Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2012/5/16:21:51:30 Kristian KRISTIAN-PC Rollback Autodesk Content Service Succeeded
2012/5/16:21:51:42 Kristian KRISTIAN-PC Rollback Autodesk Material Library 2013 - Base Image Library Succeeded
2012/5/16:21:52:02 Kristian KRISTIAN-PC Rollback Autodesk Material Library 2013 Succeeded
2012/5/16:21:52:02 Kristian KRISTIAN-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
Re: Autodesk Building Design Suite Premium 2013 FAILED (many times!)
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Go to your TEMP folder and upload the AutoCAD and Revit Install log files, these will contain more details about why the installs are failing.
Thanks,
Danny

Danny Hubbard
QA Analyst
Autodesk, Inc.
Re: Autodesk Building Design Suite Premium 2013 FAILED (many times!)
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Attached is one log file that I could find. Ther est are too large to attache (3 MMB). Let me know if there are other file names that I may have missed.
Thanks!
Here is the last portion from "ACA 2013 Global.log (one of the files that is too large to attach):
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 7601
Property(S): VersionNT64 = 601
Property(S): VersionMsi = 5.00
Property(S): VersionDatabase = 200
Property(S): CLIENTPROCESSID = 5636
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = C:\Users\Kristian\AppData\Local\Temp\_AI6C0C.tmp\S
Property(S): ADSK_SETUP_EXE = 1
Property(S): ADSK_SOURCE_ROOT = C:\New folder\
Property(S): MUILANG = en-us
Property(S): ADSK_EULA_STATUS = #1
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): TRANSFORMS = C:\New folder\x64\en-us\ACA\ACA.mst;C:\Users\Kristian\App
Property(S): PackageCode = {CBDD68B6-904D-4B23-AF21-66847E38C8CC}
Property(S): ADSK_LAUNCH_MODE = STANDALONE
Property(S): ADLM_EULA_COUNTRY = US
Property(S): ACADLICENSETYPE = Stand-Alone License
Property(S): CP_SHORTCUT = cp_ADT_DAN-da-DK;cp_ADT_FIN-fi-FI;cp_ADT_Global-en
Property(S): MUIDEFAULTLANGUAGE = {5783F2D7-B004-0409-1102-0060B0CE6BBA}
Property(S): CP_CA_MSI_PRODUCTCODE = {5783F2D7-B004-0409-2102-0060B0CE6BBA}
Property(S): MsiLogFileLocation = C:\Users\Kristian\AppData\Local\Temp\ACA 2013 Global.log
Property(S): ALLIEDPRODUCTS = {5783F2D7-B004-0409-2102-0060B0CE6BBA}
Property(S): CostingComplete = 1
Property(S): SourcedirProduct = {5783F2D7-B004-0000-0102-0060B0CE6BBA}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 489795984
Property(S): PrimaryVolumeSpaceRequired = 3321064
Property(S): PrimaryVolumeSpaceRemaining = 486474920
Property(S): PrimaryVolumePath = C:
Property(S): ACADSECURITY = SCVS
Property(S): TEMPFILE_INSTALLDIR = C:\Users\Kristian\AppData\Local\Temp\adAAB.tmp
MSI (s) (E0:60) [22:12:05:227]: Note: 1: 1708
MSI (s) (E0:60) [22:12:05:227]: Product: AutoCAD Architecture 2013 - English -- Installation operation failed.
MSI (s) (E0:60) [22:12:05:227]: Windows Installer installed the product. Product Name: AutoCAD Architecture 2013 - English. Product Version: 7.0.50.0. Product Language: 1033. Manufacturer: Autodesk. Installation success or error status: 1603.
MSI (s) (E0:60) [22:12:05:243]: Attempting to delete file C:\Windows\Installer\3b328d.mst
MSI (s) (E0:60) [22:12:05:243]: Unable to delete the file. LastError = 32
MSI (s) (E0:60) [22:12:05:243]: Attempting to delete file C:\Windows\Installer\3b328e.mst
MSI (s) (E0:60) [22:12:05:243]: Unable to delete the file. LastError = 32
MSI (s) (E0:60) [22:12:05:243]: Deferring clean up of packages/files, if any exist
MSI (s) (E0:60) [22:12:05:243]: Attempting to delete file C:\Windows\Installer\3b328d.mst
MSI (s) (E0:60) [22:12:05:243]: Attempting to delete file C:\Windows\Installer\3b328e.mst
MSI (s) (E0:60) [22:12:05:243]: MainEngineThread is returning 1603
MSI (s) (E0:48) [22:12:05:243]: RESTART MANAGER: Session closed.
MSI (s) (E0:48) [22:12:05:243]: No System Restore sequence number for this installation.
=== Logging stopped: 5/16/2012 22:12:05 ===
MSI (s) (E0:48) [22:12:05:243]: User policy value 'DisableRollback' is 0
MSI (s) (E0:48) [22:12:05:243]: Machine policy value 'DisableRollback' is 0
MSI (s) (E0:48) [22:12:05:243]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (E0:48) [22:12:05:243]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr
MSI (s) (E0:48) [22:12:05:243]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr
MSI (s) (E0:48) [22:12:05:258]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (E0:48) [22:12:05:258]: Restoring environment variables
MSI (s) (E0:48) [22:12:05:258]: Destroying RemoteAPI object.
MSI (s) (E0:64) [22:12:05:258]: Custom Action Manager thread ending.
MSI (c) (04:B4) [22:12:05:258]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (04:B4) [22:12:05:258]: MainEngineThread is returning 1603
=== Verbose logging stopped: 5/16/2012 22:12:05 ===
Re: Autodesk Building Design Suite Premium 2013 FAILED (many times!)
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Sorry, need to see the rest of the log file, try zipping it up then attach it.
Thanks,
Danny

Danny Hubbard
QA Analyst
Autodesk, Inc.
Re: Autodesk Building Design Suite Premium 2013 FAILED (many times!)
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Great. Zipping it sure helped. Here are a few in this zipped folder.
Thanks.
Re: Autodesk Building Design Suite Premium 2013 FAILED (many times!)
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First things to try delete everything in the "C:\Users\Kristian\AppData\Local\Temp" and "C:\Windows\Temp" folders. Also check the permission/security settings to the folder "C:\ProgramData\Autodesk" and make sure you have full control. Then try the install again.
Might also try disabling the User Access Control in Windows or setting it to Never Notify (requires a reboot).
Thanks,
Danny

Danny Hubbard
QA Analyst
Autodesk, Inc.


