Installation & Licensing

Reply
New Member
mberge
Posts: 1
Registered: ‎10-09-2012
Message 1 of 1 (217 Views)

Autodesk Building Design Suite 2013 Restarting During Install

217 Views, 0 Replies
10-09-2012 09:16 AM

I'm attemptint to install Autodesk Building Design Suite 2013, more specifically the Revit component.  During the install my computer restarts but does not resume the install upon rebooting.

 

The installer shows "Direct X Runtime 13 of 14 remaining" as installed.

 

It starts to install "FaroSDK 12 of 14" then reboots every time.

 

 

Initially this computer did not have enough hard drive space, so my employer tried to add a hard drive.  One of my coworkers attempted to install to this drive and we had the same rebooting problem.  So we figured it didn't like going to any drive but C.  

 

So we had our IT guy make the larger hard drive our C drive and move everything over.

 

After that the installer had the option to change directories grayed out and was stuck trying to install the program to the "K" drive.

 

After numerous discussions and finger pointing between our IT guy and our Autodesk Reseller who is supposed to be our tech support I uninstalled all versions of Autodesk products 2012 or later per the steps recommended by Autodesk.

 

The install failed again, so I searched the registry and found boat loads of "K:\Revit" references which I purged.  (I figure the uninstaller should have removed those for me, but hey, whatever)

 

Purging the registry got us a step further, and the directory path option is no longer grayed out.  However, the installer still restarts the computer unprompted in the middle of the installation.

 

I've tried and tired to get tech support from our reseller with no luck.  Is there anybody out there who has any ideas of other items I could try?

 

We had run the trial version of Revit 2012 on this machine previously.

 

Computer Specs:

Windows XP Service Pack 3

AMD Antholon 64x2 Dual processor 2.09 Ghz

4 GB RAM

Dual ATI Radeon Xpress 1150

And a new large hard drive

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube