Installation & Licensing

Reply
Active Member
bibirasta
Posts: 6
Registered: ‎05-08-2010
Message 1 of 9 (1,876 Views)

Autodesk 3ds Max, problem with the serial number

1876 Views, 8 Replies
11-07-2011 07:42 AM

Hi, I did a format on my pc yesterday, I wanted today to install the product, and when I try to set the serial number it says "

The serial number you entered is not valid. Try again. (1)" I don't know what to do, is a very expensive program and I can't run it.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 2 of 9 (1,874 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-07-2011 07:57 AM in reply to: bibirasta

Can you please PM your serial number to me so that I can troubleshoot the activation issue. Any screen shots that you could provide would also be appreciated.



Philip Schmelzer
Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 3 of 9 (1,860 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-07-2011 10:14 AM in reply to: philip.s

Hi Bibiana,

 

Thank you for the quick response. The serial number that you provided corresponds to a license of Autodesk 3ds Max 2011, which has been automatically upgraded to the 2012 version via a subscription contract (expired 5/3/2011). I've listed your options moving forward below.

 

(1) You are entitled to use your 2012 license, however doing so would forfeit all future rights to the 2011 license use. I can provide you with your 2012 info (serial number and product key), and direct download link accordingly if you would like to go this route.

 

(2) As the 2012 license has not yet been activated, you are still entitled to the 2011 previous version.

 

Please let me know how you would like to proceed.



Philip Schmelzer
Active Member
bibirasta
Posts: 6
Registered: ‎05-08-2010
Message 4 of 9 (1,840 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-08-2011 09:11 AM in reply to: philip.s

Hi, I want to continue with the 2011 version.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 5 of 9 (1,833 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-08-2011 10:27 AM in reply to: bibirasta

Hello Bibiana,

 

Thank you for the reply. It looks like your asset was successfully activated 11/7. Can you confirm that this is the case and that you are now able to use the software? Please advise if you need additional support and or let me know if you have any further questions or inquiries.



Philip Schmelzer
Active Member
bibirasta
Posts: 6
Registered: ‎05-08-2010
Message 6 of 9 (1,830 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-08-2011 11:17 AM in reply to: bibirasta

Yes, I am using it right now thank you

New Member
kydkyd1
Posts: 1
Registered: ‎11-26-2011
Message 7 of 9 (1,734 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-26-2011 10:02 PM in reply to: bibirasta

Hello im having a major problem. When I go to activate my product key it tell me that it cannot be registered in my state Which is georgia. Please help me

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 8 of 9 (1,725 Views)

Re: Autodesk 3ds Max, problem with the serial number

11-27-2011 06:01 PM in reply to: kydkyd1

Hi kydkyd1,

 

Please PM me your Serial Number so I can look into you activation issue and troubleshoot further. Include as well any screenshots of the error.



Joane Bonghanoy
New Member
wazywsm
Posts: 1
Registered: ‎03-24-2014
Message 9 of 9 (750 Views)

Re: Autodesk 3ds Max, problem with the serial number

03-24-2014 10:02 PM in reply to: bibirasta

hi im wazy.

im troubling with the serial number :mansad:

i reinstall the product (3ds max 2010 32 bit) & when i run the product it asking asctivation code.
& i get the activation code but its says "The serial number you entered is not valid. It either is not an Autodesk Serial Number or it has been compromised (400-45454545)
then i entered some serial numbers of 3ds max but its says same like before.

please help me. thank you.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube