I bought Autodesk design suite ultimate 2014 (USB for students) last year new. I have not been able to get it installed becuse it is for a 64 bit computer and mine is only 32 bit. What do i do?
Hi @NonieHedges,
Depending on which suite you have, the USB installer only carries the 64bit version. If you need the 32bit version, you can try checking out the Virtual Agent and downloading the installer from there.
Thanks,
Thanks for your reply. Apologies for the delay in getting back to you. Yes I do have the sapce on the C: drive. I bought it on the softwaretime website. I am sure I told them I had 32 bit Windows and they said it would work for both (told me to find on the USB the 32 bit installer) when I got back to them saying it had a 64 bit installer. I will get back to them again.
Thanks Jeffrey
Will try downloading the installer from Virtual Agent and get back to you.
cold answer - there was a world before 64 bit.
I'm in the same boat that Autodesk set sail without the previous for us old-timers. There are reasons people still use 32 vs. 64
FYI – from what I know, 64/32 is not and OS issue, but hardware CPU
@pendean wrote:
Kind of like running your fancy car on flat tires, 32bit Windows is not the greatest choice for an OS. Do you even have the disk space for the suite on the C: drive?
May I ask where did you buy this and did you ask them for the 32bit version? Should be free if they still have it on a USB drive.
To Jeffrey
I downloaded the 32 bit version from Virtual Agent and only got a trial version. It has now expired. I would like to get a serial number so that I can download a permanent version. Is this possible?
Thank you
Nonie
Hi Nonie,
If you already have the serial number from the purchase you stated at the beginning of this thread, you can use the same serial number to activate this installation. The 32-bit and 64-bit version of the same software will use the same serial number.
Thanks,
Hi @NonieHedges ,
Please, send me your serial number and request code via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll look into this for you.
Thanks!
Hi Camillo
I clicked on your name but cannot find Send This User a Private Message. I can send you my serial number and my product code.
Cant get a request code as it wont accept my serial number.
Just give me a bit more info re where to find Send This User a Private Message and I will try again.
Thank you so much
Nonie Hodgson
Hi Nonie,
The "Send This User A Private Message" option is on the right-side of the screen you see right after you click on my name.
You should still be able to obtain your Request Code even if the serial number is invalid, please follow these steps.
Thank you!