While I appreciate recent calls from two Autodesk agents, they require callbacks when all parties are busy, as well as further work interruptions.
The bottom line is that Autodesk's flawed support system fails to acknowledge that the people whom the company serves work day-in-day-out on ever-tighter deadlines, surviving on ever-lower budgets and ever-slimmer margins. We all do. Survival means developing better ways to provide equal services, even for the world's de facto autocad monopoly.
We understand the challenges of maintaining reasonable control over intellectual property distribution. At the same time - and also with the understanding that foibles of human nature in the user base prevent Autodesk from reaping a perfect harvest for the value the company provides - Autodesk undertook the responsibility to provide that value, and users have a reasonable expectation to be spared from work stoppages and financial losses caused by an onerous and flawed licensing and support system.
Autodesk's people are absolutely competent - often expert - at resolving issues. The support model is what needs fixing.
Every time Autodesk's system fails - for whatever reason - users lose valuable time and money. For many users in the past and present, this finally reached a "tipping point," both in the marketplace and in the halls of justice. A simple and immediate, interim fix exists to address surprise licensing issues.
Given three decades of worldwide software licensing, validation and activation experience, it is inconceivable that Autodesk has not considered an urgent temporary activation system.
I look forward to receiving a five-day urgent registration, both for activation and LTU, via email.
Thank you.
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