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New Member
gazno
Posts: 2
Registered: ‎10-06-2013
Message 1 of 3 (1,116 Views)

Autocad won't install on my computer

1116 Views, 2 Replies
10-07-2013 03:47 AM

Hi there

 

I recently downloaded Autocad and architecture 2013. Before installing, I uninstalled all the previous autocad I had because i wanted to tidy up my computer. However when I try to install, I get error messages saying it failed. Here is the log for it. 

 

2013/10/7:23:35:52 Gazza GAZZA-PC === Setup started on GAZZA-PC by Gazza ===
2013/10/7:23:35:52 Gazza GAZZA-PC Launch
2013/10/7:23:35:54 Gazza GAZZA-PC === Setup ended ===

2013/10/7:23:35:52 Gazza GAZZA-PC === Setup started on GAZZA-PC by Gazza ===
2013/10/7:23:35:52 Gazza GAZZA-PC Launch
2013/10/7:23:35:54 Gazza GAZZA-PC PageOpen LaunchDialog
2013/10/7:23:35:58 Gazza GAZZA-PC PageOpen LicenseDialog
2013/10/7:23:36:00 Gazza GAZZA-PC PageOpen ProductInfoDialog
2013/10/7:23:36:03 Gazza GAZZA-PC PageOpen ProductSelectionDialog2
2013/10/7:23:36:04 Gazza GAZZA-PC PageOpen FullProgressDialog
2013/10/7:23:36:04 Gazza GAZZA-PC Installing DirectX Runtime: C:\Gary Wang\Downloads\Design\autocad\3rdParty\DirectX\DXSETUP.exe /silent
2013/10/7:23:36:42 Gazza GAZZA-PC Install DirectX Runtime Succeeded
2013/10/7:23:36:42 Gazza GAZZA-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Gary Wang\Downloads\Design\autocad\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2013/10/7:23:36:42 Gazza GAZZA-PC Install Autodesk Material Library 2013 Failed Installation aborted, Result=2
2013/10/7:23:36:42 Gazza GAZZA-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/10/7:23:36:45 Gazza GAZZA-PC PageOpen InstallCompleteDialog
2013/10/7:23:37:13 Gazza GAZZA-PC === Setup ended ===

 

I've had a look through the forums but found nothing and I dont really understand how to read this log.

Please help

 

Thanks

 

Product Support
avto
Posts: 266
Registered: ‎10-07-2008
Message 2 of 3 (1,108 Views)

Re: Autocad won't install on my computer

10-07-2013 05:30 AM in reply to: gazno

Hi Ganzo,

 

Thank you for using Autodesk Forums.


A. Download ACAD 2013 installer from virtual agent.
1.Go to http://www.autodesk.com
2.At the bottom of the page, beneath Help and Support, click Customer Service.
3.Click the Ask button.
4.In the Virtual Agent window, click Downloading and Installation.
5.Click Software Download links.
6.Click "I need to redownload my product."
7.Click "AutCAD Products"
8.Select the appropriate product and click the link to download.

 

B. Install AutoCAD 2013 as follows:
1.Logon as an Administrator.
2.Empty your TEMP folder.  To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter.
3.Disable your Antivirus software.
4.Disable UAC.
http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off
5.Install AutoCAD 2013.

 

Please let us know if this helps.

 

Regards,



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
New Member
gazno
Posts: 2
Registered: ‎10-06-2013
Message 3 of 3 (1,073 Views)

Re: Autocad won't install on my computer

10-08-2013 05:27 AM in reply to: avto

Thanks heaps!!! The first option worked, I can finally do some work at home now haha.

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