Installation & Licensing

Reply
Member
Niksster
Posts: 5
Registered: ‎10-22-2013
Message 1 of 9 (1,552 Views)

Autocad trial 2013 for mac last 4 days gets stuck at opening screen

1552 Views, 8 Replies
10-22-2013 05:46 AM

I downloaded a Mac 2013 trial for Autocad. It worked until today, with still 4 days left on the trial. For some reason there is no longer a button "continue with trial". If I force quit Autocad this startup screen remains. (see the attached screenshot). How can I get past this? And use the trial for the remaining four days?

Product Support
david.lau
Posts: 1,349
Registered: ‎06-18-2008
Message 2 of 9 (1,517 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-22-2013 07:15 AM in reply to: Niksster

Uninstall AutoCAD for Mac and re-download it from here:

 

http://www.autodesk.com/products/autodesk-autocad/free-trial

 

 



David Lau
Member
Niksster
Posts: 5
Registered: ‎10-22-2013
Message 3 of 9 (1,497 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-22-2013 08:01 AM in reply to: Niksster

Nope, that did not do it. 

I uninstalled, and reinstalled. 

Still the same problem.

(and it's exactly where I downloaded the trial the first time)

Product Support
david.lau
Posts: 1,349
Registered: ‎06-18-2008
Message 4 of 9 (1,491 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-22-2013 08:07 AM in reply to: Niksster

Can you try to 'reset' the preferences?

 

http://upandready.typepad.com/up_and_ready/2011/11/mac-where-is-my-library-folder.html

 

To get to the correct Library folder, go here:

 

http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/

 

 



David Lau
Member
Niksster
Posts: 5
Registered: ‎10-22-2013
Message 5 of 9 (1,482 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-22-2013 08:45 AM in reply to: Niksster

I un-installed again and reinstalled again, this time without keeping the preferences. Still the same. I have to restart my computer every time, because AutoCAD keeps running even though I have quitted the program. I cannot find the folder to resent the preferences, the link you sent me is for a newer version (I have 10.6.8). I can find the Library, but not the users folder....

Product Support
david.lau
Posts: 1,349
Registered: ‎06-18-2008
Message 6 of 9 (1,476 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-22-2013 09:43 AM in reply to: Niksster

If you are running 10.7 or higher, this applies.  Trust me, there is a User/Library Folder.

 

http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/

 

Hold Option and Use the “Go” Menu to Show Library

Holding down the Option key will show the “Library” directory as an option in the Finders Go menu. The other nice thing about the Go menu is that after you have accessed ~/Library on multiple occasions, it will start to appear in the “Recent Folders” submenu for easy repeat access."

 

In fact, if you click on the Go menu, you can click on Option and toggle it on/off to see the folder appear and disappear from the Go menu.

 

 



David Lau
Member
Niksster
Posts: 5
Registered: ‎10-22-2013
Message 7 of 9 (1,244 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-23-2013 02:01 AM in reply to: david.lau
The library folder is easy to find, although it doesn't show up when I go
the the "Go" menu and press the option key. And in the Library that I can
find, I cannot find the preferences...

Do you mean: Library - Application Support - Autodesk - CER -
preference.xml ?
Or is that something totally different?
Product Support
david.lau
Posts: 1,349
Registered: ‎06-18-2008
Message 8 of 9 (1,233 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-23-2013 07:57 AM in reply to: Niksster

HOT NEWS.  Download ant try the trial version AutoCAD 2014 on the Mac.  It just got released today!



David Lau
Member
Niksster
Posts: 5
Registered: ‎10-22-2013
Message 9 of 9 (1,217 Views)

Re: Autocad trial 2013 for mac last 4 days gets stuck at opening screen

10-28-2013 03:04 AM in reply to: david.lau
I don't have 10.8 so the Autocad trial 2014 doesn't run on my computer. Do
you have any other suggestions? Because the trial doesn't run, so I'm
really hesitant to buy Autocad and spend money on a program that doesn't
work.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube