Installation & Licensing

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underwoodnatalie
Posts: 2
Registered: ‎06-24-2013
Message 1 of 5 (560 Views)
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Autocad Design Suite Ultimate 2014 Error -15.570 upon opening

560 Views, 4 Replies
06-25-2013 10:54 AM

Hello, 

 

I installed the Autocad design suite Ultimate 2014 onto my windows virtual machine on my mac using Parallels. I'm using an educational license that I purchased through Studica, so I don't have any watermarks on my final renders. I thought everything went smoothly in the install process, I followed the online advice, set it up as a standalone version as it is going to run just for my computer.

 

Upon trying to open autocad or any of the other programs in the suite I have the Flexnet License provider pop up, asking for me to Specify the license Server System OR Specify the License File. Some research into old versions helped me figure out I needed to enter the IP address into the first option, which finishes the License Finder and it starts to boot up Autocad. However it Errors out, giving me message -15.570.0    

               A valid license could not be obtained by the network license manager. If you are still unable to access a license, contact your system adminstrator. Error [-15.570.0]

 

So far I have tried to: 

 

- changed the IPv6 to run as IPv4, this was used to fix the issue in past version of the program

              http://forums.autodesk.com/t5/AutoCAD-2010-2011-2012-DWG/64bit-licensing-error-15-570-0/m-p/2693946#...

 

- isolated the program in Parallels so it has no access to the Mac side of the computer

- spent 7 hours looking through the forums for service packs or updates that could help me with no luck.

 

 

Kind of at my wits end here, and I don't know how to uninstall and reinstall the program, which was the only advice I got from customer support, which for selling autocad, not the real help number as that seems to be behind seven layers of protection on the autodesk site. I can't get the Product request code I need to access the help because my program has never opened correctly, so I can't get into the online help besides the forums. I'm honestly willing to pay for some help at this point, because I really don't want to mess up my license and I need to start an internship in the next couple days that I will need my own setup for. HELP!!

*Expert Elite*
DarrenP
Posts: 7,206
Registered: ‎09-13-2007
Message 2 of 5 (546 Views)

Re: Autocad Design Suite Ultimate 2014 Error -15.570 upon opening

06-25-2013 11:34 AM in reply to: underwoodnatalie

no it looks like you installed it as a network license version and not standalone this requries a complete uninstall/reinstall as a standalone

read this: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9241177&CMP=OTC-RSSS...

*Expert Elite*
DarrenP
Posts: 7,206
Registered: ‎09-13-2007
Message 3 of 5 (544 Views)

Re: Autocad Design Suite Ultimate 2014 Error -15.570 upon opening

06-25-2013 11:35 AM in reply to: DarrenP

or you can use the autodesk uninstall tool that installs with the 2014 products

thats under start>all programs>autodesk>Autodesk uninstall tool

*Expert Elite*
dgorsman
Posts: 5,128
Registered: ‎10-12-2006
Message 4 of 5 (538 Views)

Re: Autocad Design Suite Ultimate 2014 Error -15.570 upon opening

06-25-2013 11:49 AM in reply to: underwoodnatalie

Can't help on the licensing side, but some clarification on part of your description may be very important.  You say "I'm using an educational license that I purchased through Studica...", and later on mention "...I need to start an internship in the next couple days...".  Plot stamp or not, educational versions are NOT for commercial work, internship (paid, unpaid, volunteer or otherwise) or not.  You need to clear that up *first*, given the potential legal implications for where you are interning.

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New Member
underwoodnatalie
Posts: 2
Registered: ‎06-24-2013
Message 5 of 5 (535 Views)

Re: Autocad Design Suite Ultimate 2014 Error -15.570 upon opening

06-25-2013 12:40 PM in reply to: dgorsman

I'm uninstalling now, according to the link, Thank you for the advice so far.

 

I am using my versions of the software for practice, my internship has their own full versions of the software on their computers to use but it is on me to practice on my own time and be up to date on their techniques and processes. Last I checked I can use the educational versions for the classes I am enrolled in, and to teach myself skills for a job, I just can't create or sell anything using my educational software. My school doesn't use up to date software so it up to me to learn the more modern versions so when I am done in several years I will be competitive. At that point I will be sure to purchase a full version of any software I am using.

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