Installation & Licensing

Reply
New Member
oasisdesigns
Posts: 2
Registered: ‎04-14-2011
Message 1 of 3 (194 Views)

Autocad Architecture 2013 fails to install from installation CD

194 Views, 2 Replies
12-07-2012 12:17 PM

Installation fails when it gets to Content Service with installer error code 2738.  I previously had a successful installation on this machine where the software would run but I couldn't access the content libraries.  The dialogue box would come up with nothing there.  I tried uninstalling everything, including folders and registry keys, but now re-install doesn't work.  I've attached the install log.  Any help would be greatly appreciated!

Contributor
Posts: 17
Registered: ‎04-03-2012
Message 2 of 3 (175 Views)

Re: Autocad Architecture 2013 fails to install from installation CD

12-07-2012 02:43 PM in reply to: oasisdesigns

Did you run CC cleaner? That is happening because you had the version previously installed.

 

I also see that you dont have admin rights on your system, at least reading the log.

 

Can you fix that?

Community Manager
philip.s
Posts: 2,216
Registered: ‎09-27-2011
Message 3 of 3 (168 Views)

Re: Autocad Architecture 2013 fails to install from installation CD

12-07-2012 03:11 PM in reply to: f_bastos_pinto

Hello Christine,

 

I believe Frederico is spot on in that you may have remnants of the previous install preventing a new one from completing. There are a couple other "non-supported" clean uninstall processes listed here, along with our "supported" method.



Philip Schmelzer

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Welcome to the new Autodesk Community!
If this is your first visit, click here to get started and make the most of the Community. Let us know what you think of the new experience in the Community Feedback Forum.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube