Installation & Licensing

[#1]

I have downloaded AutoCad for Mac 2013 and tried to run it. It has never launched sucessfully once. I get an error "unhandled exception"

The report contents list-

crashLog.txt

dmpuserinfo.xml

dumpdata.zip

systemprofile.xml

I am trying to run this on an iMac 27" running OS10.6.8 with a 3.06GHz Intel Core 2 Duo and 6 GB RAM.

I have all the latest software updates from Apple installed before I tried to run AutoCad. Please help.

[#2]

in the Mac OS when I try to force quit the app. I get error not responding.

[#3]

Hi nickeroni,

I've moved your message over to the Installation and Licensing board, where it will have greater visibility.

[#4]

Thanks I hope to get this running howver I have call the licensing department a few times and they can't seem to fix the issue.

[#5]

The licensing department has not been able to resolve the issue. I have paid for the software and it seems like it is an issue with some preferences (possibly hidden) in the Mac OS. In the past I have been able to speak to Mac (2nd or 3rd tier) support and resolve similar issues. However, since you guys are Autodesk if you guys communicate with Apple experts I think it will carry more weight. Please help because I want to use AutoCAD asap. Thanks

[#6]

Hi nickeroni,

The licensing department that you speak of is actually our Registration and Activation team, who are not qualified to troubleshoot technical errors. As your license is new, I've created / escalated a case (07377335) to our Up and Ready team for additional support. They will be reaching out to you as well as Joseph as he is listed as the registered contact.

[#7]

I got notice form the 'Up and Ready' group. Thanks FYI here is some information...

I am not using 3 monitors. I am using an iMac which only has the built in monitor and no slot for another video card. FYI it an 3.06 GHz Intel Core 2 Duo (64 bit) with 6 GB RAM running Mac OS 10.6.8. I have sent the error report in with my email address.

I also found this article online about users having an issues with AutoCAD when trying to use it on a machine that has Adobe software already on it. I do have Adobe CS3 but I could not get this workaround to work yet. It may be that my 'uninstall' and re- install of AutoCAD is not completely 'uninstalled' or something.

http://macacad.wordpress.com/2010/11/25/autocad-for-mac-and-adobe-software/

[#8]

Another person w/ my license got this email which was forwarded to me (Title FW: Regarding [CaseNo:07377335.] FD ESCALATION - AutoCAD for Mac 2013 - UNHANDLED EXCEPTION)

It suggested I try the following work- around

http://usa.autodesk.com/getdoc/id=TS16276182

I tried it but It didn't work. I do not have 'Time Machine' enabled but I tried it anyway.

Terminal displayed the following-

"Password:
sudo: mv/Library/Preferences/FLEXnet Publisher: command not found
[new-host-3:~] nicks% sudo mv/Library/Preferences/FLEXnet\ Publisher/Library/Preferences/FLEXnet\ Publisher_old
sudo: mv/Library/Preferences/FLEXnet Publisher/Library/Preferences/FLEXnet Publisher_old: command not found
[new-host-3:~] nicks%
"

Please help.

[#9]

Hi nickeroni:

I checked on the case number you provided and it is currently being work on by our product expert. I have made an update to the case and they will contact you directly regarding your concern.

Thank you for your patience.

Have a nice day!

Best Regards,