Installation & Licensing

New Member
Posts: 1
Registered: ‎11-18-2013
Message 1 of 4 (247 Views)

AutoCad Mechanical 2013 won't start on XP SP3

247 Views, 3 Replies
11-18-2013 01:50 PM

I've just installed ACM'13 on my notebook and I can't open it. When I try to do it, the start window show up, it starts to load components and after that it stuck in "Loading" loop (I guess so, because I have a polish version). Also I can't see any application or proces in Task Manager related with that. There were not problems or errors during instalation. Oh, before that I'd installed only AutoCad 2013 and there was the same problem.
Few weeks ago I had Win7 and it worked perfectly. Any ideas?

*Expert Elite*
Posts: 10,023
Registered: ‎01-14-2005
Message 2 of 4 (241 Views)

Re: AutoCad Mechanical 2013 won't start on XP SP3

11-18-2013 02:11 PM in reply to: 188231

Welcome to the community.  Sounds like a license issue to me. 


You might see if the licensing even exists:


C:\Documents and Settings\All Users\Application Data\flexnet\adsk*.data


Delete those and relaunch.


See if this file exists (or an adlm log file with it.) 


C:\Documents and settings\All Users\Application Data\Autodesk\ADLM\ProductInformation.pit


You might need to blow it away and reinstall. 


Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Product Support
Posts: 460
Registered: ‎03-29-2010
Message 3 of 4 (222 Views)

Re: AutoCad Mechanical 2013 won't start on XP SP3

11-19-2013 01:32 AM in reply to: 188231

I would like to check your startup log file, see if we can get any helpful info.

You can find the log file under C:\ProgramData\Autodesk\Adlm\AMECH_PP2013XXXAdlm.log

BTW, what's your OS now?

Emily Xu
New Member
Posts: 1
Registered: ‎04-05-2014
Message 4 of 4 (119 Views)

Re: AutoCad Mechanical 2013 won't start on XP SP3

04-05-2014 07:33 AM in reply to: 188231

i want

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us