Installation & Licensing

[#1]

Dear All

We have a problem from AutoCad 2012(64bit version)

We right reference file, open new file and open laybox.

The lay baybox show black serneen.

We have many user have this issue.

We using windows 7 64 bit pro

We try to upgrade display card driver to latest version. But still have problem.

And black scrneen only from AutoCad.

Other software is working.

We confirm this is AutoCad problem

Anyone have idea?

Below is the error for your information

Thank you

Ming

This is AutoCad 2012 version

[#2]

What is your video card and driver?

[#3]

Hello,

We using NVIDIA Quadro 4000 display card.

And using from nvidia driver.

This is the link for your information

Link: http://www.nvidia.com/object/quadro-tesla-win8-win7-winvista-64bit-306.79-whql-driver.html

Thank you

Ming

[#4]

Have you tried to turn on Hardware accelerator?

Please check up the Adaptive degralatation and check the graphics card update manually from software.

[#5]

Hello.

I check autocad setting.

Our Autocad already trun on this function.

Ming

[#6]

Is there possible to provide your system infomation *.nfo file to us?

[#7]

Hello

How to get the *.nfo file?

Could you give me the step?

[#8]

In Windows Run, input msinfo32,exe, then click it to open System Infomation.

In System Infomation dialogbox, click File >Save, then save the *.nfo files

[#9]

Hello

The attachmnet is our PC .nfo file for your information

Ming

[#10]

Hello All

Any idea about it?

Thank you

Ming