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My guess is that you have a bad DVD, or troublesome DVD drive or drivers. Try a different computer and/or copy the DVD to a network share. Then create the Deployment from there. Also, try logging into the Subscription portal, download the Map 3D 2011 installer, or ordering replacement media.
The download is a self-extracting WinRAR archive that extracts to C:\Autodesk by default. You can specify a different location if you wish. Clicking the Install button extracts the archive and launches the setup.exe. The extracted files remain after the Installer is exited.
The Technical Solution, and a corresponding entry in the Map 3D 2011 readme, is for customized Deployments after their AdminImage is created.
I’d like to see a screen shot of the error and the log file on the client running the Deployment Wizard. Type %temp% in the address bar of Windows Explorer then look for a file called “AutoCAD Map 3D 2011 Setup.log”.
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
The download is a self-extracting WinRAR archive that extracts to C:\Autodesk by default. You can specify a different location if you wish. Clicking the Install button extracts the archive and launches the setup.exe. The extracted files remain after the Installer is exited.
The Technical Solution, and a corresponding entry in the Map 3D 2011 readme, is for customized Deployments after their AdminImage is created.
I’d like to see a screen shot of the error and the log file on the client running the Deployment Wizard. Type %temp% in the address bar of Windows Explorer then look for a file called “AutoCAD Map 3D 2011 Setup.log”.
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
When I research this, either internally or on the web, I only find this thread and your thread on the AutoCAD Map 3D forum. Therefore there is not much to go on here and the log file is not very specific as to the reason it cannot create the copy of these resources in the AdminImage. It could be read problems with the source, write or permission problems with the destination, Group Policy Objects, a back ground application, driver, virus, or many other possibilities.
The “The system cannot find the path specified” may be a generic error that an experienced Windows Certified IT person may have to troubleshoot.
Have you test installed directly from the DVD, download, or image on the hard drive? What is the result?
Are both Share and NTFS permissions appropriately set on the volume with the Share defined? Maybe appropriate NTFS permissions were not set and there is a permissions problem.
Your UNC path for the Deployment may be too long. Try sharing at Autodesk, then run the Deployment wizard to the shorter location. This reduces the length of every file path in the deployment by 26 characters, reducing the chance you exceed Microsoft limits on path length.
Also, try running the Installer as an Administrator by right-clicking on the setup.exe, then choosing the “Run as…” option. What is this result?
The \\Data-fc\Autodesk\Help folder structure does not make sense. If you had copied the DVD to a folder called \Data-fc\Autodesk the child folders contained within would have been language (IE en-US), Eula, Map 3D, Msi, and x64. The installer would be \\Data-fc\Autodesk\setup.exe. Also it looks like it is copying from the Deployment to this other folder; the reverse of copying to the AdminImage folder. What is this \\Data-fc\Autodesk\Help folder? What is the path of the source location of the setup.exe? What is the destination folder you are designating in the Deployment Wizard? Is the name of the Deployment Map3D?
I assume forceadmin is a Domain Admin? What are the results if you create a new container with no GPO’s and move this user to the new container in Active Directory for testing?
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
The “The system cannot find the path specified” may be a generic error that an experienced Windows Certified IT person may have to troubleshoot.
Have you test installed directly from the DVD, download, or image on the hard drive? What is the result?
Are both Share and NTFS permissions appropriately set on the volume with the Share defined? Maybe appropriate NTFS permissions were not set and there is a permissions problem.
Your UNC path for the Deployment may be too long. Try sharing at Autodesk, then run the Deployment wizard to the shorter location. This reduces the length of every file path in the deployment by 26 characters, reducing the chance you exceed Microsoft limits on path length.
Also, try running the Installer as an Administrator by right-clicking on the setup.exe, then choosing the “Run as…” option. What is this result?
The \\Data-fc\Autodesk\Help folder structure does not make sense. If you had copied the DVD to a folder called \Data-fc\Autodesk the child folders contained within would have been language (IE en-US), Eula, Map 3D, Msi, and x64. The installer would be \\Data-fc\Autodesk\setup.exe. Also it looks like it is copying from the Deployment to this other folder; the reverse of copying to the AdminImage folder. What is this \\Data-fc\Autodesk\Help folder? What is the path of the source location of the setup.exe? What is the destination folder you are designating in the Deployment Wizard? Is the name of the Deployment Map3D?
I assume forceadmin is a Domain Admin? What are the results if you create a new container with no GPO’s and move this user to the new container in Active Directory for testing?
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
I Got it. Thank you for the update. You are using the “Custom folders” option on the “Select Installation Folders for Support Content” page of the Deployment Wizard and specifying the Help files location as \\Data-fc\Autodesk. I just tested the same scenario and duplicated the error. I have a couple of solution ideas to try. I’ll post my findings in the next 24 hours.
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
This can happen when specifying a network location for either the "Single shared folder" or the Help files location for the "Custom folders" options on the "Select Installation Folders for Support Content" page of the Deployment Wizard. The cause is the same as is documented in the noted Technical Solution and the Readme.
To work around this pre-seed the deployment location with this directory structure: "file://hostcomputer/ShareName/.../DeploymentName/AdminImage/X86/EN-US/ACAD/ACAD/PROGRAM%20FILES/ROOT...". Then copy the HelpHTML folder into the Root folder. The Deployment wizard will build the AdminImage around these folders and files. Result is that as the Deployment Wizard nears completion it will be able to write files to this shared network location. Otherwise the Deployment Wizard fails when it cannot install the shared files to the network location.
Douglas Lauritsen, Autodesk Product Support
We appreciate your quick feedback on this forum!
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
I am glad to help. I have already started the process of getting this information into a Technical Solution. I’ll post something here when it is live.
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
You will find the Technical Solution for this cannot find the path specified error here:
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
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