Installation & Licensing

[#1]

I am experiencing problems loading my copy of ADADLT 2012 onto my rebuilt computer.  The original copy was installed on my laptop which was running on Windows XP.  This has since been rebuilt to run on 64bit Windows 7.  During the installation it accepts both serial no. & Product Key as being correct and appears to install correctly. However, when running for first time it asks for the Serial No & Product Key. This time it accepts the Serial No. as OK but puts a red cross against the Product Key (057D1).  We have completely uninstalled (following the AutoDesk guide) completely re-installed a couple of times.  Is there something within the license that required activating or resetting?  If not what else could it be

[#2]

Hello Keith,

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with a screen shot of the error (displaying the licensing information + the product name) and your product request code so that I can investigate accordingly.

[#3]

I have sent 2 messages to private mail, have you received them?

[#4]

Hi Keith, 

Would it be possible for you to forward your private messages to me as Philip is not in the office at the moment?

Thank you!

[#5]

I have sent private message please advise asap

[#6]

Hi Keith, 

I have not received your private message, please click here and then on "Send this User a Private Message". Please note that there are two users with my name, you should select the one with my picture showing and also a higher number of posts displayed.

Thank you

[#7]

I've sent it again

thanks