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AutoCAD 2014 fails to install - Windows 7 64-bit

2 REPLIES 2
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Message 1 of 3
cam715
5934 Views, 2 Replies

AutoCAD 2014 fails to install - Windows 7 64-bit

I've tried following the instructions for the issues others have been having, like editing UAC, deleting .Net Profile and Extended, deleting TEMP files, etc. but it hasn't helped at all.

 This is the screen I get after it fails.

autocad.png

 

 And these are the two logs that it gave me:

2014/3/24:12:53:12    Cam    CAM-PC    === Setup started on CAM-PC by Cam ===
2014/3/24:12:53:12    Cam    CAM-PC    Path_Length: 155
2014/3/24:12:53:12    Cam    CAM-PC    Current Directory C:\Autodesk\AutoCAD_2014_English_Win_32_64bit_wi_en-us
2014/3/24:12:53:12    Cam    CAM-PC    Launch
2014/3/24:12:53:12    Cam    CAM-PC    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/AutoCAD_2014_English_Win_32_64bit_wi_en-us_Setu... /SN 900-44382778 /PK 001F1 /student  /akamai /skipEULA /auth authparam /sid SESSION_ID       
2014/3/24:12:53:12    Cam    CAM-PC    Path_Length: 155
2014/3/24:12:53:12    Cam    CAM-PC    Current Directory C:\Users\Cam\AppData\Local\Temp\_AI81CC.tmp
2014/3/24:12:53:18    Cam    CAM-PC    === Setup ended ===

2014/3/24:12:53:14    Cam    CAM-PC    === Setup started on CAM-PC by Cam ===
2014/3/24:12:53:14    Cam    CAM-PC    Path_Length: 155
2014/3/24:12:53:14    Cam    CAM-PC    Current Directory C:\Users\Cam\AppData\Local\Temp\_AI81CC.tmp
2014/3/24:12:53:14    Cam    CAM-PC    Launch
2014/3/24:12:53:18    Cam    CAM-PC    Download    Skipped    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/{F5F376DB-F616-49B6-B7C4-89AEF0DF4FB7}/SETUP_x6...
2014/3/24:12:53:18    Cam    CAM-PC    Install    CustomCallback    Info    Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\Cam\AppData\Local\Temp\_AI81CC.tmp\Setup\AcSetup.dll
2014/3/24:12:53:18    Cam    CAM-PC    Install    CustomCallback    Info    Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/3/24:12:53:18    Cam    CAM-PC    PageOpen    LaunchDialog       
2014/3/24:12:53:29    Cam    CAM-PC    PageOpen    LicenseDialog       
2014/3/24:12:53:29    Cam    CAM-PC    PageOpen    ProductInfoDialog       
2014/3/24:12:53:29    Cam    CAM-PC    PageOpen    ProductSelectionDialog2       
2014/3/24:12:53:36    Cam    CAM-PC    PageOpen    FullProgressDialog       
2014/3/24:12:53:38    Cam    CAM-PC    Download    Skipped    DOTNET4    http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/{F5F376DB-F616-49B6-B7C4-89AEF0DF4FB7}/DOTNET4K...
2014/3/24:12:53:38    Cam    CAM-PC    Installing .NET Framework Runtime 4.0: "C:\Autodesk\WI\Autodesk AutoCAD 2014\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe" /q
2014/3/24:13:00:49    Cam    CAM-PC    Install    .NET Framework Runtime 4.0    Succeeded   
2014/3/24:13:00:49    Cam    CAM-PC    Download    Skipped    DOTNET4KB2468871    http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/{F5F376DB-F616-49B6-B7C4-89AEF0DF4FB7}/DOTNET4K...
2014/3/24:13:00:49    Cam    CAM-PC    Installing .NET Framework Runtime 4.0 KB2468871: "C:\Autodesk\WI\Autodesk AutoCAD 2014\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe" /q /norestart
2014/3/24:13:03:14    Cam    CAM-PC    Install    .NET Framework Runtime 4.0 KB2468871    Failed    Installation aborted, Result=1603
2014/3/24:13:03:14    Cam    CAM-PC    Rollback    .NET Framework Runtime 4.0    Failed    Installation aborted, Result=1619

 

and

 

2014/3/24:12:53:12    Cam    CAM-PC    === Setup started on CAM-PC by Cam ===
2014/3/24:12:53:12    Cam    CAM-PC    Path_Length: 155
2014/3/24:12:53:12    Cam    CAM-PC    Current Directory C:\Autodesk\AutoCAD_2014_English_Win_32_64bit_wi_en-us
2014/3/24:12:53:12    Cam    CAM-PC    Launch
2014/3/24:12:53:12    Cam    CAM-PC    CommandLine    /url "http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/AutoCAD_2014_English_Win_32_64bit_wi_en-us_Setu... /SN 900-44382778 /PK 001F1 /student  /akamai /skipEULA /auth authparam /sid SESSION_ID       
2014/3/24:12:53:12    Cam    CAM-PC    Path_Length: 155
2014/3/24:12:53:12    Cam    CAM-PC    Current Directory C:\Users\Cam\AppData\Local\Temp\_AI81CC.tmp
2014/3/24:12:53:18    Cam    CAM-PC    === Setup ended ===

2014/3/24:12:53:14    Cam    CAM-PC    === Setup started on CAM-PC by Cam ===
2014/3/24:12:53:14    Cam    CAM-PC    Path_Length: 155
2014/3/24:12:53:14    Cam    CAM-PC    Current Directory C:\Users\Cam\AppData\Local\Temp\_AI81CC.tmp
2014/3/24:12:53:14    Cam    CAM-PC    Launch
2014/3/24:12:53:18    Cam    CAM-PC    Download    Skipped    SETUP_CONFIG    http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/{F5F376DB-F616-49B6-B7C4-89AEF0DF4FB7}/SETUP_x6...
2014/3/24:12:53:18    Cam    CAM-PC    Install    CustomCallback    Info    Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\Cam\AppData\Local\Temp\_AI81CC.tmp\Setup\AcSetup.dll
2014/3/24:12:53:18    Cam    CAM-PC    Install    CustomCallback    Info    Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/3/24:12:53:18    Cam    CAM-PC    PageOpen    LaunchDialog       
2014/3/24:12:53:29    Cam    CAM-PC    PageOpen    LicenseDialog       
2014/3/24:12:53:29    Cam    CAM-PC    PageOpen    ProductInfoDialog       
2014/3/24:12:53:29    Cam    CAM-PC    PageOpen    ProductSelectionDialog2       
2014/3/24:12:53:36    Cam    CAM-PC    PageOpen    FullProgressDialog       
2014/3/24:12:53:38    Cam    CAM-PC    Download    Skipped    DOTNET4    http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/{F5F376DB-F616-49B6-B7C4-89AEF0DF4FB7}/DOTNET4K...
2014/3/24:12:53:38    Cam    CAM-PC    Installing .NET Framework Runtime 4.0: "C:\Autodesk\WI\Autodesk AutoCAD 2014\3rdParty\NET\4\wcu\dotNetFramework\dotNetFx40_Full_x86_x64.exe" /q
2014/3/24:13:00:49    Cam    CAM-PC    Install    .NET Framework Runtime 4.0    Succeeded   
2014/3/24:13:00:49    Cam    CAM-PC    Download    Skipped    DOTNET4KB2468871    http://trial2.autodesk.com/SWDLDNET3/2014/ACD/WI/EDU/{F5F376DB-F616-49B6-B7C4-89AEF0DF4FB7}/DOTNET4K...
2014/3/24:13:00:49    Cam    CAM-PC    Installing .NET Framework Runtime 4.0 KB2468871: "C:\Autodesk\WI\Autodesk AutoCAD 2014\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe" /q /norestart
2014/3/24:13:03:14    Cam    CAM-PC    Install    .NET Framework Runtime 4.0 KB2468871    Failed    Installation aborted, Result=1603
2014/3/24:13:03:14    Cam    CAM-PC    Rollback    .NET Framework Runtime 4.0    Failed    Installation aborted, Result=1619

which are identical as far as I can tell.

2 REPLIES 2
Message 2 of 3
asburyj
in reply to: cam715

Can you try running that .net framework update directly. According to the log the file path is C:\Autodesk\WI\Autodesk AutoCAD 2014\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe

 

Just double click that EXE "DP40-KB2468871-v2-x64.exe" and let us know what the error says. Also .what version of Microsoft .net framework is currently installed on your system? 



Jeffry Asbury
Message 3 of 3
cam715
in reply to: asburyj

I currently have .Net framework 4, and this is what shows when trying to click on that exe:

dotnetframework.png

 

and it's long but this is what the log file says:

 

OS Version = 6.1.7601, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Ultimate Edition Service Pack 1
OS Version Information
CommandLine = C:\2eb3a8b30fdbfd27c5c0be4b0944d6\\Setup.exe
TimeZone = Eastern Daylight Time
Initial LCID = 4105
Environment details

Loading localized engine data for language 1033 from C:\2eb3a8b30fdbfd27c5c0be4b0944d6\1033\LocalizedData.xml

exiting function/method
succeeded
Current SetupVersion = 1.0
SetupVersion specified in ParameterInfo.xml is '1.0'
patch NDP40-KB2468871.msp added
Adding Item type "Patches", local path (not applicable)
No ProcessBlock element
No ServiceBlock element
Using Simultaneous Download and Install mechanism
exiting function/method
succeeded
evaluating EnterMaintenanceModeIf:
returning false
MaintenanceMode determination evaluates to 'not in maintenance mode'
Operation: Installing
Operation Type
Package Name = KB2468871v2
Package Version = 10.0.30319
Package details
User Experience Data Collection Policy: AlwaysUploaded
User Experience Data Collection Policy
Loading file - C:\2eb3a8b30fdbfd27c5c0be4b0944d6\UiInfo.xml
Add to schema collection schema file - C:\2eb3a8b30fdbfd27c5c0be4b0944d6\SetupUi.xsd
Successfuly found file C:\2eb3a8b30fdbfd27c5c0be4b0944d6\1033\SetupResources.DLL
Successfuly found file C:\2eb3a8b30fdbfd27c5c0be4b0944d6\Strings.xml
exiting function/method
succeeded
Global Block Checks no blocking conditions found

OpenFileMapping fails with last error: 6
The handle to the section is Null
OpenFileMapping fails with last error: 6
The handle to the section is Null

evaluating ApplicableIf:
MsiXmlBlob: this patch is applicable
Exists evaluated to true
evaluating IsPresent:
MsiGetCachedPatchPath with patch code {29C7BE97-DE59-37A2-A687-2ADD5321948A}, returned: C:\Windows\Installer\3ed81.msp
Exists evaluated to true
Determining state of C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp - available but not verified yet
evaluating ApplicableIf:
MsiXmlBlob: this patch is applicable
Exists evaluated to true
evaluating IsPresent:
MsiGetCachedPatchPath with patch code {29C7BE97-DE59-37A2-A687-2ADD5321948A}, returned: C:\Windows\Installer\3ed81.msp
Exists evaluated to true
Applicability for Installing determination is complete
Number of applicable items: 1
Applicability Result Count

evaluating ApplicableIf:

MsiXmlBlob: this patch is applicable
Exists evaluated to true

evaluating IsPresent:

MsiGetCachedPatchPath with patch code {29C7BE97-DE59-37A2-A687-2ADD5321948A}, returned: C:\Windows\Installer\3ed81.msp
Exists evaluated to true

Summary Information:

  1. Microsoft .NET Framework 4 Client Profile
  2. Microsoft .NET Framework 4 Extended

WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus
Successfuly found file C:\2eb3a8b30fdbfd27c5c0be4b0944d6\1033\EULA.rtf

Drive:[C:\] Bytes Needed:[194340864] Bytes Available:[658603933696]
Action complete
No Blocking Processes
Action complete
No Blocking Services
Action complete
Action complete

Launching Download and Install operations simultaneously.

Verifying Digital Signatures: C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp
C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp - Signature verified successfully for NDP40-KB2468871.msp
C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp Signature verified successfully for NDP40-KB2468871.msp
Signature verification succeeded for NDP40-KB2468871.msp
File C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp, locked for install.
Verifying Digital Signatures: C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp Success
Action complete

evaluating IsPresent:

MsiGetCachedPatchPath with patch code {29C7BE97-DE59-37A2-A687-2ADD5321948A}, returned: C:\Windows\Installer\3ed81.msp
Exists evaluated to true

Starting install of item 'NDP40-KB2468871' at tickCount = 21594001
WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus
WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus
calling PerformAction on an installing performer

Wait for Item (NDP40-KB2468871.msp) to be available
NDP40-KB2468871.msp is now available to install
Creating new Performer for Patches item
Successfully called MsiEnableLog with log file set to C:\Users\Cam\AppData\Local\Temp\KB2468871v2_20140324_184802757-Microsoft .NET Framework 4 Client Profile-MSP0.txt
Log File C:\Users\Cam\AppData\Local\Temp\KB2468871v2_20140324_184802757-Microsoft .NET Framework 4 Client Profile-MSP0.txt does not yet exist but may do at Watson upload time
about to call MsiInstallProduct with PATCH="C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp" on product {F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}(C:\Windows\Installer\5c2f4.msi) to install patches.
Patch (C:\2eb3a8b30fdbfd27c5c0be4b0944d6\NDP40-KB2468871.msp) Install failed on product (Microsoft .NET Framework 4 Client Profile). Msi Log:
MSI returned 0x643
exiting function/method
 
Action Rollback changes
PerformMsiOperation returned 0x643
exiting function/method
PerformMsiOperation returned 0x643
OnFailureBehavior for this item is to Rollback.
Action complete

Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:01:38).
WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus
WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus

 

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