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BetoHGI
Posts: 2
Registered: ‎07-02-2013
Message 1 of 3 (1,744 Views)

AutoCAD 2014 (64 bit) Crashing Issues

1744 Views, 2 Replies
07-02-2013 10:09 AM

AutoCAD 2014 (64 bit) randomly crashes on my new dell windows 7 PC. This has happened when I have the program minimized, opening a file, running a command, etc. I don't know what triggers it. 


Here's the error message I get 

Problem signature: 
Problem Event Name: BEX64 
Application Name: acad.exe 
Application Version: 25.1.18.0 
Application Timestamp: 5114be09 
Fault Module Name: StackHash_1e37 
Fault Module Version: 0.0.0.0 
Fault Module Timestamp: 00000000 
Exception Offset: 0000000067b465fe 
Exception Code: c0000005 
Exception Data: 0000000000000008 
OS Version: 6.1.7601.2.1.0.256.48 
Locale ID: 1033 
Additional Information 1: 1e37 
Additional Information 2: 1e373e69fff075aed81f57003e66ce10 
Additional Information 3: 9f0e 
Additional Information 4: 9f0e095f32a88249d7a2b7eca4e322ea 

Read our privacy statement online: 
http://go.microsoft.com/fwlink/?linki... 

If the online privacy statement is not available, please read our privacy statement offline: 
C:\Windows\system32\en-US\erofflps.txt 

Any ideas on what is causing this?
New Member
BetoHGI
Posts: 2
Registered: ‎07-02-2013
Message 2 of 3 (1,728 Views)

Re: AutoCAD 2014 (64 bit) Crashing Issues

07-02-2013 10:59 AM in reply to: BetoHGI

Here's another I just recieved, it's slightly different

 

Problem signature:
Problem Event Name: BEX64
Application Name: acad.exe
Application Version: 25.1.18.0
Application Timestamp: 5114be09
Fault Module Name: QtCore_Ad_SyncNs_4.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50d3fca7
Exception Offset: 0000000064f665fe
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 76a1
Additional Information 2: 76a173c26a6dc2e3cd83ac8fd9f8bdb9
Additional Information 3: dc79
Additional Information 4: dc79fb03c3da55dd42136843462c88c6

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

*Expert Elite*
TravisNave
Posts: 10,108
Registered: ‎01-14-2005
Message 3 of 3 (1,704 Views)

Re: AutoCAD 2014 (64 bit) Crashing Issues

07-02-2013 02:57 PM in reply to: BetoHGI

You might check the BIOS  to see if Optimus is enabled. If so, disable it.  We had to do that on our new Dells as well.  After that, reinstall the latest WHQL certified video driver. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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