Installation & Licensing

Installation & Licensing

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Member
cso10
Posts: 5
Registered: ‎02-01-2013
Message 1 of 5 (1,983 Views)

AutoCAD 2013 Won't Install

1983 Views, 4 Replies
02-01-2013 07:28 PM

 I was able to get the correct install exe file for my win 7 64bit (AutoCAD_2013_English_Win_32_64bit_wi_en-US_Setup1). It downloads to the desktop and when I execute it I get the following message:

“Communication failure

Download and installation has been interrupted by a lost connection between the Autodesk website and this computer. The most likely causes are:

–The installation package was moved from the install location which is not supported

             I don't know what that means

– the Autodesk download website was closed or manually refreshed before the installer launched

             I tried this various times throughout the day, and did not manually refresh before the installer launched

– A firewall has blocked the network ports

             I disabled Norton firewall and virus protect

{Please address these issues if possible, return to the website, and then click on Install Now, or use another download method: Download Now or Browser Download”

Any thoughts as to what to try? I need to do my homework this weekend! Thanks!

Community Manager
philip.s
Posts: 2,438
Registered: ‎09-27-2011
Message 2 of 5 (1,922 Views)

Re: AutoCAD 2013 Won't Install

02-03-2013 02:28 PM in reply to: cso10

Hello Colleen,

 

Typically the best workaround for Install Now issues is to use an alternative method, specifically Browser Download. Can you please give it a shot and let us know if it works out?



Philip Schmelzer
Member
cso10
Posts: 5
Registered: ‎02-01-2013
Message 3 of 5 (1,877 Views)

Re: AutoCAD 2013 Won't Install

02-05-2013 07:48 AM in reply to: philip.s
Hello, I did get it to install, but I used a personal download link provided by the Autodesk Education Community Support Team. Thank You for your help! Colleen
New Member
z3289799
Posts: 1
Registered: ‎03-20-2013
Message 4 of 5 (1,703 Views)

Re: AutoCAD 2013 Won't Install

03-20-2013 03:44 AM in reply to: cso10
Colleen, I'm totally getting the same error as you. Now I've switched off all of my firewalls and what not, but still no progress. Even downloading by 'Browser Download' isn't doing the trick. How did you manage to get a personal link? That sounds like the best resolution at this point :smileywink: Cheers!
Member
cso10
Posts: 5
Registered: ‎02-01-2013
Message 5 of 5 (1,692 Views)

Re: AutoCAD 2013 Won't Install

03-20-2013 07:41 AM in reply to: z3289799

I had to send a question ( basically what I wrote in this forum), to the AutoDesk Education Community help center.

Under "Need Help" they have a "contact us" link that you can send in and then a person will get back to you. For me this took several days.

Good Luck.

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