Installation & Licensing

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New Member
jerrym626
Posts: 2
Registered: ‎09-02-2011
Message 1 of 5 (871 Views)
Accepted Solution

AutoCAD 2012 License Failure

871 Views, 4 Replies
09-02-2011 01:47 PM

I have installed a single seat of AutoCAD 2012 for my group and we share this seat via a network license server.  I am getting a message that a valid license could not be obtained on a single client only.  The license activates on all other tested clients.  The client in question can ping the license server.  It even ask when installing to select a license server.  Why would the license not activate for this client.  By the way, this client in in India.  The other clients are state-side.  What gives?

Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 2 of 5 (840 Views)

Re: AutoCAD 2012 License Failure

09-04-2011 09:13 PM in reply to: jerrym626

My understanding is your client to find the license server remotely, maybe by VPN? right?

If so, the problem will be your network communication, I would suggestion you try this solution to increase the amount of time the program waits for a response from the license manager: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7574782&linkID=9240617

Good luck!

 

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If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 




Emily Xu
New Member
shalenp
Posts: 2
Registered: ‎09-05-2011
Message 3 of 5 (832 Views)

Re: AutoCAD 2012 License Failure

09-05-2011 02:02 AM in reply to: emily.xu

hi, i installed my Autocad 2012 LT this mornig but the ''Autodesk licensing'' window is showing blank,see attached Pic1

If i use the 30 day trial the status message says the server is offline, see PIc2

if i try to go online, it also goes blank, see pic3.



Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 4 of 5 (828 Views)

Re: AutoCAD 2012 License Failure

09-05-2011 02:44 AM in reply to: shalenp

For the pic1, blank activation windows, there is a solution you can try :http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=6404339&linkID=9240617, and also a lot of threads in this forum, just search and find something valid for you:http://forums.autodesk.com/t5/Installation-Licensing/Authorization-window-is-blank/m-p/3004920#M3293....

 

For the pic2 and pic3, it's unable to connect our exchange server, you can try to type exchange.autodesk.com in IE to see if you can see the page, or click Connect on top right of pic2 to see if you can connect exchange.




Emily Xu
New Member
jerrym626
Posts: 2
Registered: ‎09-02-2011
Message 5 of 5 (747 Views)

Re: AutoCAD 2012 License Failure

09-07-2011 09:03 AM in reply to: emily.xu

Emily,

 

Thank you for the asistance.  I had our India team setup the environment variable and they were able to successfully acquire a license.

 

Regards,

 

Jerry May

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